Dedicated professional with extensive experience in team management and employee training. Successfully resolved customer complaints and implemented improvements in workflow processes, contributing to enhanced service delivery and workplace safety.
Overview
5
5
years of professional experience
Work History
Shift Leader Manager
Krystals Resturant
Cordova, TN
07.2025 - 02.2026
Supervised team activities to ensure efficient shift operations and adherence to service standards.
Trained new staff on operational procedures and customer service excellence.
Managed inventory levels, placing orders to maintain stock availability during peak hours.
Monitored food safety compliance and maintained cleanliness standards throughout the restaurant.
Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
Conducted regular team meetings to communicate goals, updates, and performance expectations.
Implemented improvements in workflow processes to streamline service delivery during high-volume periods.
Successfully drove new product lines to increase annual profits by 35%.
Material Handler
United Parcel Services, UPS
Memphis, TN
10.2022 - 01.2025
Operated forklifts and pallet jacks to efficiently transport materials within warehouse environment.
Loaded and unloaded packages, ensuring accurate handling and organization of shipments.
Conducted inventory checks to maintain stock accuracy and prevent discrepancies.
Collaborated with team members to streamline sorting processes and improve workflow efficiency.
Adhered to safety protocols, reducing workplace hazards and promoting a secure environment.
Implemented best practices for packaging materials, enhancing overall productivity in operations.
Assisted in maintaining clean and organized workspaces, supporting operational effectiveness across shifts.
Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Assembler
Radians
Memphis, TN
03.2021 - 11.2021
Assembled components according to specifications, ensuring quality and accuracy in final products.
Operated hand tools and machinery to complete assembly tasks efficiently.
Inspected finished products for defects, maintaining high standards of quality control.
Collaborated with team members to optimize assembly line workflows and reduce downtime.
Assisted in inventory management by tracking materials used during assembly processes.
Verified part numbers and placed parts in appropriate shipping containers.