Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nathan Bischoff

Austin

Summary

Dynamic FOH Manager at Gold Burger Diner with a proven track record in enhancing guest relations and optimizing staff scheduling. Skilled in point-of-sale systems and adept at multitasking, I consistently delivered exceptional service, ensuring guest satisfaction and operational efficiency during peak hours. Passionate about training and developing high-performing teams.

Overview

6
6
years of professional experience

Work History

FOH Manager

Gold Burger Diner
Georgetown, TX
10.2024 - Current
  • Assisted in managing front-of-house operations to ensure smooth service delivery.
  • Supported staff training on customer service standards and restaurant procedures.
  • Monitored dining area for cleanliness, organization, and guest satisfaction.
  • Coordinated with kitchen staff to streamline order flow and enhance service efficiency.
  • Helped develop schedules for FOH staff to optimize coverage during peak hours.
  • Learnt every position and filled in anywhere necessary when needed.

Server

Palermos
Round Rock TX
04.2023 - 10.2024
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Managed table assignments, optimizing seating arrangements to enhance workflow efficiency during peak hours.
  • Collaborated with kitchen staff to ensure timely food delivery, maintaining quality standards and presentation.
  • Processed customer transactions accurately using point-of-sale systems, ensuring efficient billing and payment handling.
  • Maintained cleanliness and organization of dining areas, contributing to a pleasant atmosphere for guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Pluckers
Round Rock, TX
05.2022 - 05.2023
  • First job as a server learned from the ground up how to be attentive to customers and provide the best service possible in a timely manner
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Managed table assignments, optimizing seating arrangements to enhance workflow efficiency during peak hours.
  • Collaborated with kitchen staff to ensure timely food delivery, maintaining quality standards and presentation.
  • Processed customer transactions accurately using point-of-sale systems, ensuring efficient billing and payment handling.
  • Maintained cleanliness and organization of dining areas, contributing to a pleasant atmosphere

Cashier

HEB Grocery Store
11.2019 - 05.2023

• First Customer service job started off as a bagger ensuring that customers items where handelend carefully and accordingly

• Handled cash diligently and accordingly to ensure that everything was correct and accounted for

• Collected used carts a returned them to there rightful place for customer use

• Sorted and replaced items customers now longer wanted or needed back onto the shelves properly and accordingly

Education

High School Diploma -

McNeil HighSchool
Austin, TX

Skills

  • Scheduling staff
  • Marketing support
  • Complaint handling
  • Guest relations
  • Point of sale systems
  • Hiring
  • Great at Multi Tasking and working several positions
  • Works best when there’s multiple things to do

Languages

Spanish
Elementary
Portuguese
Elementary

Timeline

FOH Manager

Gold Burger Diner
10.2024 - Current

Server

Palermos
04.2023 - 10.2024

Server

Pluckers
05.2022 - 05.2023

Cashier

HEB Grocery Store
11.2019 - 05.2023

High School Diploma -

McNeil HighSchool