Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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NATHAN BOOZER

NATHAN BOOZER

Houston,TX

Summary

Experienced Transit Bus Operator with a proven track record in ensuring passenger safety, resolving disputes, and providing reliable service. Demonstrates strong leadership, conflict resolution, and customer service skills that consistently optimize route efficiency and enhance travel experiences for elderly and disabled passengers. Proven ability to foster collaborative environments, exceed sales targets, and drive operational efficiency.

Overview

14
14
years of professional experience

Work History

TRANSIT BUS OPERATOR

Metro Transit Authority
11.2019 - Current
  • Facilitated the resolution of traveler conflicts, ensuring orderly surroundings.
  • Facilitate travel for elderly and disabled individuals, maximizing their trip satisfaction.
  • Maintained respect while enforcing guidelines with courtesy.
  • Monitored suspicious activities to enhance passenger safety.
  • Maintain timelines, delivering consistent performance.
  • Managed diverse passenger needs and potential security risks, ensuring punctual operations.
  • Provided tailored assistance enhancing overall passenger satisfaction.
  • Maintained stringent safety protocols and enhanced boarding speed.
  • Awarded for superior service and dedication as Metro Operator of the Year 2022.
  • Achieved high levels of customer satisfaction.
  • Developed a highly successful program that boosted operational efficiency.
  • Graduated from the 2024 Metro Leadership program.

Supervisor

Whole Foods Market
08.2015 - 11.2019
  • Managed daily task allocation for staff, improving overall productivity.
  • Boosted customer loyalty through team empowerment.
  • Briefed higher management about team developments at frequent sessions.
  • Defined performance standards while supporting staff.
  • Supervised team to achieve and surpass sales benchmarks, employing fresh tactics that strengthened client engagement.
  • Cultivated a collaborative workplace, enabling effective cross-functional
  • Managed team for optimal output, securing praise from senior leadership.

CASHIER TRAINER

Whole Foods Market
07.2011 - 07.2015
  • Trained cashiers in customer service, enhancing satisfaction and retention rates
  • Instructed on handling money and credit card transactions, reducing errors and improving efficiency
  • Resolved conflicts between employees and customers, maintaining a positive store environment
  • Collaborated with management to enhance overall customer experience, leading to increased store ratings
  • Monitored cashier performance, providing feedback and support to boost productivity
  • Recognized as Employee of the 2019 for outstanding performance and team contributions
  • 15 passenger accommodations within 20 months

Education

High School Diploma -

Madison High School
Houston, TX
05.2009

Skills

  • Performance Management: Monitored and evaluated employee performance, providing feedback and coaching to improve outcomes
  • Training & Development: Trained employees on company policies, safety procedures, and customer service best practices
  • Team Leadership: Directed and motivated teams to achieve operational goals and maintain high standards of performance
  • Fleet Operations: Experienced in operating and maintaining transit vehicles, ensuring daily readiness
  • Route Planning: Navigated and adjusted transit routes to meet passenger needs and operational challenges
  • Conflict Resolution: Effectively addressed and resolved customer and employee concerns to maintain a positive environment

Accomplishments

  • Metro Operator of the Month 2022
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Exceeded sales goals by average of 83% in 2017

Timeline

TRANSIT BUS OPERATOR

Metro Transit Authority
11.2019 - Current

Supervisor

Whole Foods Market
08.2015 - 11.2019

CASHIER TRAINER

Whole Foods Market
07.2011 - 07.2015

High School Diploma -

Madison High School

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NATHAN BOOZER