Nathan Bowman
Orlando,FL
Summary
Passionate, dedicated, and committed hospitality team member with strong guest relations skills, high volume hotel and restaurant experience. Committed to giving guests the best and most enhanced experience possible.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Loews Sapphire Falls Resort
Orlando, FL
05.2025 - Current
- Managed guest check-in and check-out processes efficiently to enhance overall visitor experience.
- Responded promptly to guest inquiries, providing information about amenities and local attractions.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Handled reservation modifications, cancellations, and special requests with attention to detail.
- Utilized property management system to track bookings and maintain accurate records of guest stays.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Resolved guest complaints effectively, ensuring timely follow-up for resolution and satisfaction.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Night Auditor
Loews Royal Pacific Resort
Orlando, FL
07.2022 - 04.2024
- Managed nightly front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Conducted thorough audits of hotel systems, verifying data integrity and compliance with policies.
- Assisted in training new front desk staff on operational procedures and customer service protocols.
- Implemented process improvements to enhance efficiency in night audit workflows.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
FOH Team Member
Chick-fil-A
Maitland, FL
07.2019 - 07.2020
- Provided exceptional customer service in high-volume dining environment.
- Received consistent praise and recognition from management for quality demonstration of hospitality, earning the title of "Hospitality Specialist"
- Collaborated with team members to ensure efficient order processing and delivery.
- Maintained cleanliness and organization of front-of-house areas for optimal guest experience.
- Handled cash transactions accurately while adhering to company policies.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Assisted with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Crew Member
Firehouse Subs
Knoxville, TN
08.2014 - 07.2017
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization in high-traffic areas.
- Operated kitchen equipment safely to prepare food items, ensuring compliance with health regulations.
- Trained new crew members on operational procedures and customer interaction best practices.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
Bachelor of Music - Music Performance
University of Tennessee
Knoxville, TN05-2018
Skills
- Customer service
- Problem-solving skills
- Hospitality services
- Guest relations
- Hospitality service expertise
- Reservation systems
- Conflict management
- Quick learner
- Safe food handling
- Working quickly
- Productivity and efficiency
- Food handling standards
Accomplishments
Named "Hospitality Specialist" by management at Chick-Fil-A for excellent guest service and efficiency.
Nominated for Team Member of the Month at Loews Royal Pacific for exceptional guest service and flexibility to assist wherever help was needed.
Languages
Portuguese
Professional Working
Timeline
Front Desk Agent
Loews Sapphire Falls Resort
05.2025 - Current
Front Desk Night Auditor
Loews Royal Pacific Resort
07.2022 - 04.2024
FOH Team Member
Chick-fil-A
07.2019 - 07.2020
Crew Member
Firehouse Subs
08.2014 - 07.2017
Bachelor of Music - Music Performance
University of Tennessee