Nathan Broderick
Spanaway,WA
Summary
Experienced claims supervisor with extensive knowledge in litigation, negotiation, and compliance in a heavy regulatory environment. Proven ability to work in a fast paced environment and train others to preform at a high level. Proven ability to analyze and interpret complex data and reports to determine areas of opportunity and implement action plans.
Overview
21
21
years of professional experience
Work History
Litigation Claims Supervisor
GEICO
Renton , WA
03.2013 - Current
- Ensured that all regulatory requirements were met when processing claims including HIPAA privacy rules and state-specific laws related to insurance coverage.
- Reviewed files with associates to ensure thorough evaluation and understanding of mitigating arguments, leading to successful case closures.
- Monitored and tracked performance metrics such as turnaround times, closure rates, and file quality.
- Provided guidance and taught successful negotiation techniques. Oversaw claim handling and trial preparation.
- Ensured compliance with monthly file audits and call monitoring.
- Tracked the reserving of claims and reviewed files daily with examiners to provide guidance and settlement authority.
Claims Examiner
GEICO
Renton , WA
08.2003 - 03.2013
- Assessed coverage, liability and damages in order to determine the appropriate value for claims settlements
- Managed complex litigation cases from initial filing to trial conclusion
- Demonstrated exceptional negotiation skills over the phone resulting in a high level of success when closing files at a below-average loss payment
- Reviewed medical records and documents to determine coverage eligibility of claims for insurance benefits
- Proven ability to maintain a high workload with complex claims while assuring the highest standard of quality
Education
Bachelor of Arts - Economics
University of California - San Diego
La Jolla, CA06-2003
Skills
- Claims Management Expertise
- Quality Assurance
- Performance monitoring
- Legal Compliance
- Decision-Making
- MS Office Suite
- Team Management
- Risk Assessment
- Critical Thinking
- Prioritizing and Planning
- Data Analysis
- Risk Mitigation
Timeline
Litigation Claims Supervisor
GEICO
03.2013 - Current
Claims Examiner
GEICO
08.2003 - 03.2013
Bachelor of Arts - Economics
University of California - San Diego
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