Nathan Bupp
Red Lion,PA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
10
10
years of professional experience
Work History
Supervisor
Kohl's
York, PA
11.2019 - Current
- Trained new employees on company policies and procedures.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Tracked progress on projects and provided timely feedback to staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Developed strategies to improve team performance and productivity.
Assistant Manager
Family Dollar
Red Lion, Pennsylvania
03.2018 - 11.2019
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
Assistant Manager
Pita Pit
Lancaster, Pennsylvania
03.2015 - 03.2018
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
High School Diploma -
Red Lion High School
Red Lion, PA06-2012
Skills
- Customer service
- Performance monitoring
- Workflow optimization
- Problem solving
Timeline
Supervisor
Kohl's
11.2019 - Current
Assistant Manager
Family Dollar
03.2018 - 11.2019
Assistant Manager
Pita Pit
03.2015 - 03.2018
High School Diploma -
Red Lion High School