Nathan Burgess
Louisville,KY
Summary
With nine years of experience at Supply Chain Solutions LLC in Memphis, TN, I have proven myself as a versatile and successful leader in the logistics and production industries. I had a unique opportunity to grow professionally as the company that I worked for experienced exponential growth during my tenure. As the company grew, my job titles changed, and many times overlapped or ran consecutively, as you will see in my work history.
Due to my final position as a Senior Operations Manager, I was able to gain insights from a top-down perspective rarely available in larger organizations. My track record includes collaborating with industry giants, such as C.H. Robinson, General Electric, Johnson & Johnson, and more. I excel in leadership and communication, thrive in high-pressure environments, and approach challenges with a blend of professionalism and positivity. Known for my ability to quickly adapt, I am now seeking a role that offers continuous challenges and opportunities for professional development.
Overview
8
8
years of professional experience
Work History
Operations Manager
Waffle House
Louisville, KY
05.2024 - Current
- Total operational responsibility for a single unit before taking on additional units to operate in tandem.
- Responsible for all aspects of operation, including hiring, scheduling, payroll, inventory control, budgeting, and tracking of various Key Performance Indicators.
- Delivering reports to company leaders focusing on financial accounting, cost accounting, and sales data to guarantee that organizational objectives are aligned with daily operations management.
- Supervising operations staff and keeping employees compliant with company policies and procedures.
Senior Operations Manager
Supply Chain Solutions LLC.
Memphis, TN
12.2021 - 02.2024
- Experienced Senior Operations Manager overseeing a team of 80+ employees across multiple departments at Supply Chain Solutions LLC in Memphis, TN.
- Demonstrated success in reducing turnover rates, fostering positive work culture, and optimizing processes to enhance profitability
- Directed operations and spearheaded strategic initiatives to optimize efficiency and drive profitability across multiple teams and projects
- Participated in numerous contract negotiations to ensure that terms were fair and that we remained as profitable as possible
- Demonstrated exceptional financial management skills through comprehensive market analysis and effective procurement strategies, resulting in significant cost savings and increased profits
- Implemented streamlined processes and innovative techniques to enhance production efficiency, reduce waste and total cost, and improve overall performance
- Reported/presented overall departmental health to company board members and executives on a quarterly basis
Senior Facilities Manager
Supply Chain Solutions LLC.
Memphis, TN
03.2021 - 02.2024
- Responsible for 22+ buildings in Memphis, TN and Phenix City, AL, I initiated efficiency and operational improvements through proactive maintenance programs and creative resource allocation.
- Known for spearheading energy conservation initiatives, elevating safety protocols, and achieving cost efficiencies through strategic vendor contract renegotiation and budget streamlining.
- Experienced in successful facility relocation projects, adept at mentoring and supervising teams to enhance performance, and foster growth.
- Collaborated closely with architects in new construction projects to offer expertise on efficient facility design practices (Pallet plant/Solar dept's).
- Managed installation, maintenance, and repair operations for various equipment and services, ensuring optimal functionality.
- Maintained working knowledge of building security, HVAC, electrical, and other systems vital to successful building operation.
- Maintained a strong working relationship with local authorities and regulatory bodies to ensure ongoing compliance and cooperation in facility management matters.
Senior Project Manager
Supply Chain Solutions LLC.
Memphis, TN
06.2019 - 02.2024
- Recognized by clients for exceptional leadership and decision-making while overseeing multi-billion-dollar projects from inception, fostering transparent stakeholder relationships, and delivering projects successfully within scope, schedule, and budget parameters.
- Directed a dedicated team of fourteen internal staff and various vendors to coordinate the cross-country transportation, receipt, placement, product integrity assurance, upkeep/maintenance, and finally shipping of solar inverters.
- Participated in contract negotiation and internal data analysis to ensure that our company was fair, but profitable.
- Directed changes to project scope and cost, and implemented appropriate change management processes to keep the project on track.
- Introduced agile practices, resulting in enhanced operational efficiency and cost savings.
- Maintained schedules to meet key milestones at every project phase.
Plant Manager
Supply Chain Solutions LLC.
Memphis, TN
04.2019 - 02.2024
- Successfully led a team of 30 employees in a commercial pallet production plant, overseeing day-to-day operations and implementing strategic initiatives to enhance efficiency and profitability.
- Demonstrated strong financial acumen through effective procurement strategies. When Covid-19 struck in 2020, the lumber market experienced its highest prices in history. Due to my market monitoring, planning, and close relationships with lumber vendors, I was able to purchase before the market ran and turn this into the most profitable fiscal year the plant ever experienced.
- Implemented streamlined processes and innovative techniques to enhance production efficiency, reduce costs, and improve overall performance within the department.
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
Senior Project Manager
Supply Chain Solutions LLC.
Memphis, TN
06.2017 - 12.2021
- Planned and oversaw project from fruition.
- Coordinated with clients and vendors to oversee the receipt, storage, and distribution of billions of dollars worth of solar panels shipped to the United States from Asia.
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Scheduled and facilitated meetings between project stakeholders to discuss conflicts, schedules, and process improvements.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent oversight.
Logistics Operations Manager
Supply Chain Solutions LLC.
Memphis , TN
01.2017 - 04.2019
- Led a team of approximately 18 transportation professionals, optimizing departmental efficiency through process streamlining and innovative strategies.
- Developed useful scheduling and tracking tools (physical asset tracking, employee performance tracking) to ensure operational success, agility, and compliance with industry standards.
- Effectively managed budgets, allocated resources, and drove sustainable growth and success through strategic planning and resource optimization.
- By fostering a culture of continuous learning and growth through cross-training programs, I elevated team performance and customer satisfaction.
- Managed end-to-end project lifecycles, ensuring timely and within-budget project delivery by leveraging effective management practices.
Warehouse Supervisor
SUPPLY CHAIN SOLUTIONS LLC.
Memphis, TN
06.2016 - 01.2017
- Led a team of approximately 15 employees unloading and palletizing product at an offsite, customer-owned facility.
- Implemented efficiency-driven workflows and conducted regular process reviews to optimize procedures.
- Through effective solutions, responsiveness, and adherence to industry standards, I was able to greatly increase customer satisfaction.
- Supervised shipping and receiving, distribution, and workplace safety.
Education
Associate of Science -
JCTC
Skills
- Problem Solving/Decision Making
- Operations Management/Oversight
- Operational Efficiency
- Project Management
- Customer Relations/Business Development
- Team Leadership
- Performance monitoring
- P&L Management
- Data Analysis
- Purchasing and procurement
- Inventory Management
- Customer Retention
- Production
- Logistics Oversight
- Organizational Management
- Multi-site operations
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Operations Manager
Waffle House
05.2024 - Current
Senior Operations Manager
Supply Chain Solutions LLC.
12.2021 - 02.2024
Senior Facilities Manager
Supply Chain Solutions LLC.
03.2021 - 02.2024
Senior Project Manager
Supply Chain Solutions LLC.
06.2019 - 02.2024
Plant Manager
Supply Chain Solutions LLC.
04.2019 - 02.2024
Senior Project Manager
Supply Chain Solutions LLC.
06.2017 - 12.2021
Logistics Operations Manager
Supply Chain Solutions LLC.
01.2017 - 04.2019
Warehouse Supervisor
SUPPLY CHAIN SOLUTIONS LLC.
06.2016 - 01.2017
Associate of Science -
JCTC
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