Nathan Castro
West Covina,CA
Summary
Technical Support Specialist, Digital Project Coordinator & Health Care Associate
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, prioritizes workloads with little or no supervision. Willingness to take on added responsibilities to meet team goals. Fluent in spanish and proficient in english, versatile candidate ready to contribute to any team.
Meticulous repair technician with 6+ years of experience, well-versed in best practices and repair protocols for iOS, macOS, Android and Windows-based devices. Background in leading digital marketing projects, skilled at executing and optimizing strategies, with excellent planning skills and proactive campaign tracking.
Extensive academic training and work experience in the healthcare field, caring attitude centered on treating people with dignity and respect.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Associate and Repair Technician
uBreakiFix by Asurion
01.2024 - 04.2024
- Managed the store front desk, providing exceptional customer service and exceeding expectations
- Proficient in handling cash transactions and prioritizing tasks in a fast-paced environment
- Assisted clients with inquiries, troubleshooting, and technical issues related to consumer electronics
- Managed insurance claims for third-party referrals from AT&T and Verizon.
Data Entry Specialist and Refurbishment Technician
GSM Overstock
01.2023 - 12.2023
- Managed copywriting and data entry tasks for product postings on eBay, Amazon Renewed, and BackMarket
- Ensured accurate and compelling product descriptions to improve sales and customer engagement.
Store Manager and Repair Technician
W2W
01.2022 - 12.2022
- Managed copywriting and data entry for eBay, Facebook Marketplace, and OfferUp postings, driving sales and outreach
- Meticulously tracked parts inventory, promptly ordering replacements to maintain in-store stock levels, ensuring seamless operations and customer satisfaction
- Sold Certified Pre-Owned and Refurbished iPhone and Samsung devices, processed mobile line refills and activations for new plans.
Project Manager
LÚDICO Recording Studio
07.2020 - 12.2021
- Directed the construction of LÚDICO Recording Studio, overseeing the implementation of a box-in-box full soundproof system, acoustic conditioning, and aesthetic design
- Facilitated seamless coordination between sound engineering and civil engineering teams during blueprint design
- Oversaw the construction team to ensure adherence to blueprint specifications, directed the procurement of building materials, and administered budgetary controls
- Procured essential studio hardware, including custom desk for control room, mixer, near-field monitoring systems, patch panels, microphones and musical instruments.
Digital Marketing Coordinator
LÚDICO Recording Studio
01.2017 - 12.2019
- Conducted thorough client needs assessments to develop tailored digital marketing strategies
- Copywriter and proofreading for social media content
- Coordinated image and short video production for advertising campaigns
- Collaborated with multidisciplinary teams to optimize marketing campaigns
- Supervised and ensured quality control for project deliverables, such as branding manuals, logo and language design, as well as UX/UI for websites.
Executive Producer
AUTÓCTONO
01.2018 - 12.2018
- Led the production of 'Encounters for Argentine Musical Education', a series of masterclasses by internationally acclaimed musicians, live-streamed on September 14, 2018
- Collaborated on script development, ensuring content quality and coherence with the project's educational objectives
- Directed staging efforts, coordinating logistics to facilitate a seamless execution of the live events
- Implemented marketing strategies to promote the event, enhancing audience engagement and brand visibility
- Managed comprehensive coordination of camera crew, photography, live sound, recording, and live streaming in a television studio setting.
Independent Repair Technician
Self Owned Business
01.2014 - 12.2017
- Proficient in mobile repairs, including smartphones and tablets
- Skilled in installing operating systems for Mac (macOS) and PC (Windows and Linux)
- Experienced in hardware maintenance and upgrades for laptops and desktop PCs, such as RAM and SSD installations, power supply units and graphic cards.
Caregiver, Medical and Research Assistant
Independent
01.2012 - 12.2014
- Provided compassionate care to patients, addressing their physical and emotional needs
- Assisted patients with daily activities, hygiene, and mobility
- Proficiently measured and recorded vital signs, including blood pressure, heart rate, and temperature
- Safely administered prescribed medications and ensured adherence to treatment plans
- Maintained accurate records of patient interactions, observations, and care procedures
- Worked alongside healthcare professionals to ensure coordinated patient care.
Education
M.D. - Medical School (Incomplete)
Universidad Adventista Del Plata
Entre Ríos, Argentina12.2015
Skills
Detail-oriented
Organizational skills
Listening skills
Research and analysis skills
Problem-solving and critical-thinking
Project management
Team supervision
Digital marketing
Social media management and content creation
Copywriting and proofreading
Data entry
Basic UX/UI and Web Design
Basic Graphic Design
Basic Photography
Customer Support
Front Desk Management
Certification
California Driver's License, 07/01/23, Present
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Associate and Repair Technician
uBreakiFix by Asurion
01.2024 - 04.2024
Data Entry Specialist and Refurbishment Technician
GSM Overstock
01.2023 - 12.2023
Store Manager and Repair Technician
W2W
01.2022 - 12.2022
Project Manager
LÚDICO Recording Studio
07.2020 - 12.2021
Executive Producer
AUTÓCTONO
01.2018 - 12.2018
Digital Marketing Coordinator
LÚDICO Recording Studio
01.2017 - 12.2019
Independent Repair Technician
Self Owned Business
01.2014 - 12.2017
Caregiver, Medical and Research Assistant
Independent
01.2012 - 12.2014
M.D. - Medical School (Incomplete)
Universidad Adventista Del Plata
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