Nathan Check
Middletown,PA
Summary
Motivated IT professional with an Associate’s Degree in Computer Information Systems from HACC and 3 years of experience delivering high-quality technical support and customer service. Experienced in troubleshooting hardware, software, and network issues, managing user accounts in Azure Active Directory(Entra ID), and supporting Windows, Microsoft 365, and basic Linux systems. Proven ability to resolve technical issues efficiently, streamline IT processes, and provide hands-on support for installations, network setups, and account management, ensuring smooth operations and satisfied users.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist
Tech61
10.2025 - Current
- Provide Tier 1 help desk support for end users, troubleshooting hardware, software, network, and access-related issues
- Managed user accounts, passwords, permissions, and group memberships using Azure Active Directory and Microsoft Identity
- Used Syncro ticketing system to log, track, prioritize, and resolve IT support requests
- Assisted with administration and support of 3CX VoIP phone systems
- Created and maintained technical documentation, procedures, and asset information in Hudu Cloud
- Performed onsite installation and configuration of IT infrastructure, including firewalls, switches, access points, computers, and security cameras
- Installed and ran network cabling for customer locations
- Configured and managed network equipment using Ubiquiti UniFi
- Provided onsite and remote technical support while following standard IT service management practices
Senior Customer Support Specialist
BAPS
10.2022 - 10.2025
- Provided excellent customer service to customers and paint reps, answering any questions for automotive paint products and resolving technical issues
- Trained multiple new employees on product knowledge, customer service procedures and company policies
- Created solutions for customer problems and helped secure positive relationships with customers
Automotive Detailer
Nano Auto
09.2020 - 10.2022
- Trained new staff members on cleaning standards and detailing techniques
- Handled customers directly, addressing any complaints and ensuring a positive experience
- Assisted with inventory management and reporting for any maintenance required for equipment
Concession Stand Worker
Twin Ponds
08.2018 - 03.2020
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Maintained cleanliness and organization of concession area, adhering to health and safety regulations.
- Assisted in inventory management, tracking supplies, and restocking items as needed.
Warehouse Worker
Hersheypark
05.2016 - 08.2017
- Fulfilled ice requests by filling and transporting ice buckets to food stands throughout Hersheypark in a timely manner
- Broke down pallets and distributed inventory to designated store locations across the park
- Operated park vehicles to transport supplies and equipment as needed
- Assisted with setup and breakdown of venues for special events, parties, and concerts
Education
Associates Degree - Computer Information Systems
Harrisburg Area Community College
Harrisburg, PA12.2025
Skills
- Sales support
- Escalation management
- Problem-solving
- Time management
- Technical troubleshooting
- Technical support for Windows and Microsoft 365
- Azure Active Directory (Entra ID)
- Ticketing Systems
- Knowledge of access points and network security
- Ubiquiti UniFi administration
- Installation of hardware and network systems
- Hybrid customer service support
- Linux
Certification
McGraw-Hill Purple Belt – Excel, Word, Access
Timeline
IT Specialist
Tech61
10.2025 - Current
Senior Customer Support Specialist
BAPS
10.2022 - 10.2025
Automotive Detailer
Nano Auto
09.2020 - 10.2022
Concession Stand Worker
Twin Ponds
08.2018 - 03.2020
Warehouse Worker
Hersheypark
05.2016 - 08.2017
Associates Degree - Computer Information Systems
Harrisburg Area Community College