Detail-oriented Service Consultant with strong technical knowledge and schedule management skills in fast-paced dealership environments. Coordinated technician assignments, repair orders, and status updates to keep service flow efficient. Reviewed inspections, explained recommendations, and resolved concerns while meeting dealership and manufacturer standards.
Work History
Service Consultant
1 Year 3 Months
Audi Indianapolis | 07.2025 - Current
Scheduled service appointments and managed follow-up communication to maintain consistent customer satisfaction.
Resolved service concerns promptly while maintaining compliance with dealership and manufacturer standards.
Reviewed multi-point inspections and presented findings with clear, professional recommendations.
Coordinated repair orders, technician assignments, and status updates to support efficient service flow.
Service Consultant
8 Months
Graham Rahal Performance | 11.2024 - 07.2025
Coordinated repair orders, technician assignments, and status updates to support efficient service flow.
Scheduled service appointments and managed follow-up communication to maintain consistent customer satisfaction.
Explained recommended services, warranty coverage, and repair approvals to improve customer understanding.
Advised customers on vehicle concerns, repair recommendations, and maintenance needs using dealership service procedures.
Service Consultant
3 Years 5 Months
Tom Wood Volkswagen | 06.2021 - 11.2024
Coordinated repair orders, technician assignments, and status updates to support efficient service flow.
Explained recommended services, warranty coverage, and repair approvals to improve customer understanding.
Advised customers on vehicle concerns, repair recommendations, and maintenance needs using dealership service procedures.
Documented customer complaints and vehicle symptoms accurately for clear technician diagnosis.