Nathan Cronin
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Services Representative/Access Specialist
UPMC Center of Reproductive Endocrinology & Infertility
08.2022 - Current
- Navigated complex health care systems, with medication prior authorizations
- Collaborated with team members to improve insurance verification completeness
- Managed 20-50 outbound calls to patients daily
- Supervised data entry and validation for clinical entries into database - improved accuracy from 80% to 97.5%
Telemedicine Department – Project Management Extern
UPMC Children's Hospital of Pittsburgh
06.2021 - 08.2021
- Facilitated with development of telemedicine projects in public school system
- Created and developed templates for various inpatient and outpatient initiatives
- Utilized essential project management techniques such as waterfall, agile, and scrum.
Education
Bachelor of Science - Health Administration
Duquesne University
Pittsburgh, PA05.2022
Skills
- Communication
- Data Reporting
- Healthcare trends & costs
- A/B Testing
- Data Cleaning & Validation
- Statistics
- SQL & RDBMS
- Health Insurance/Health Care Systems
- Data Visualization & Dashboards
- Microsoft Office
Certification
Google Data Analytics Professional Certificate
SQL For Data Science - UC Davis
Projects
Yelp Reviews Analysis
- Completed a text-based Sentiment Analysis using SQL to identify factors that lead to better reviews
- Created logistic regression model predicting customer behaviors Enhanced Data Cleaning & modeling capabilities
Health Insurance Claims Analysis
- Used Microsoft Excel for root-cause analysis of factors that lead to higher insurance claims
- Developed interactive dashboard to show important metrics and visualizations Increased ability to work with pivot tables, functions, etc. in Excel
Timeline
Patient Services Representative/Access Specialist
UPMC Center of Reproductive Endocrinology & Infertility
08.2022 - Current
Telemedicine Department – Project Management Extern
UPMC Children's Hospital of Pittsburgh
06.2021 - 08.2021
Bachelor of Science - Health Administration
Duquesne University
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