Nathan Croteau
Ballston Lake
Summary
Customer-focused with extensive experience in ticketing and crowd management. Proven ability to thrive in high-pressure environments while maintaining exceptional communication and accuracy in cash handling and data entry.
Overview
3
3
years of professional experience
Work History
Ticket Taker
Saratoga Performing Arts Center
Saratoga Springs
06.2025 - 08.2025
- Verified tickets and welcomed guests for events at performing arts center.
- Monitored crowd flow to maintain safety and organization during entry.
- Provided information on upcoming shows and venue policies to guests.
- Directed guests throughout the facility for optimal navigation.
- Assisted in resolving customer complaints and conflicts as necessary.
- Maintained professionalism and courtesy while interacting with customers.
Crew Member
Dunkin
Clifton Park
07.2022 - 08.2024
- Prepared and served food and beverages in accordance with Dunkin's standards.
- Maintained cleanliness and organization of service area and equipment.
- Assisted customers with orders, delivering exceptional service.
- Executed cashier duties including order taking, payment processing, and providing change.
- Collaborated with team members to optimize workflow during peak hours.
- Restocked supplies and ingredients to fulfill customer demands throughout shifts.
- Trained new crew members on operational procedures and company policies.
- Completed opening and closing tasks such as workstation setup, surface cleaning, and supply restocking.
Education
Bachelor of Science - Computer Science
Worcester Polytechnic Institute
Worcester, MA05-2028
General High School And Advanced Regents Diploma -
Shenendehowa High School
Clifton Park, NY06-2024
Skills
- Problem solving
- Team collaboration
- Customer service and support
- Guest relations management
- Food and beverage service
- Object-oriented programming
- Programming languages
Affiliations
- Guitar player with extensive experience in performance, live music events, and recording.
- Lifelong skier and rock climber.
Timeline
Ticket Taker
Saratoga Performing Arts Center
06.2025 - 08.2025
Crew Member
Dunkin
07.2022 - 08.2024
Bachelor of Science - Computer Science
Worcester Polytechnic Institute
General High School And Advanced Regents Diploma -
Shenendehowa High School
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