Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sophia Orozco

Federal Way,Washington

Summary

Highly motivated high school student who is passionate about helping and serving others, Willing to work hard and create a welcoming and friendly environment for customers. Enjoys working with people and has a positive attitude equipped for fast-paced work and changing daily needs. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Overview

3
3
years of professional experience

Work History

Ticket Taker

Live Nation
06.2022 - 09.2023
  • Assisted patrons with seating by giving directions and lighting paths.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Directed ticket holders to seats and facility locations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend and holiday shifts.

Baseball Manager

Thomas Jefferson High School
03.2021 - 05.2023
  • Modeled good sportsman-like behavior and maintained appropriate conduct toward players, officials, and spectators.
  • Organized and oversaw special events such as birthday parties, tournaments, and team-building activities.
  • Remained vigilant in emergency situations and administered first aid for minor injuries.
  • Assisted head coach with supervising athletes during practices and competitions.

Volleyball Scorekeeper

Thomas Jefferson High School
09.2021 - 10.2022
  • Followed players and referee calls to keep score correct throughout games and operated electronic scoreboard to show latest numbers.
  • Documented game actions to accurately update league, player and team statistics.
  • Maintained paper score tabulations for permanent league records.
  • Collected and distributed information between coaches involved in current games to maintain fair gameplay and identify any conflicts.
  • Communicated with fans, coaches, players, and other umpires.
  • Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.

Education

Thomas Jefferson High School
Auburn, WA
06.2024

Skills

  • Exceptional Customer Support
  • Public Speaking
  • Task Prioritization
  • Speaks 2 Languages Fluently
  • Problem Solving
  • Verbal Communication
  • Creative Thinking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Korean
Elementary

Timeline

Ticket Taker

Live Nation
06.2022 - 09.2023

Volleyball Scorekeeper

Thomas Jefferson High School
09.2021 - 10.2022

Baseball Manager

Thomas Jefferson High School
03.2021 - 05.2023

Thomas Jefferson High School

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Sophia Orozco