Nathan Dawit
IT Help Desk
Montgomery Village,Maryland
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Help Desk Technician position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Sales Representative
Infinite Technology U.A.E.
U.A.E
06.2022 - Current
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Collaborated with cross-functional teams to identify and address customer needs.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Help Desk Technician
David Health Care Center
Silver Spring, MD
01.2020 - 09.2022
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
Sales Associates
Los City Art
Columbia, CA
09.2017 - 01.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Skills
Customer Relations
Certification
Python
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Sales Representative
Infinite Technology U.A.E.
06.2022 - Current
Help Desk Technician
David Health Care Center
01.2020 - 09.2022
Sales Associates
Los City Art
09.2017 - 01.2021
Python
Javascript
HTMl
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