Nathan Delfs
Denver
Summary
Dynamic and results-oriented professional with a proven track record in team management and driving operational success in fast-paced environments. Expertise in implementing strategic initiatives that enhance productivity and efficiency while fostering a culture of continuous improvement. Recognized for strong problem-solving abilities and sound decision-making skills, consistently delivering impactful solutions that align with organizational goals. Committed to leveraging leadership experience to contribute to team success and drive business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Shake Shack
Denver, CO
01.2022 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly and ensuring high-quality service delivery.
- Resolved staff member conflicts by actively listening and finding appropriate solutions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained employees to maximize team agility and performance.
- Grew leadership skills by serving as the face of the store and handling customer issues.
- Managed team performance through regular feedback and coaching sessions.
Line Cook/Kitchen Manager
Bad Daddy's Burger Bar
Denver, CO
07.2017 - 01.2022
- Started as line cook and promoted to kitchen manager after learning every station.
- Ordered supplies and managed inventory to ensure kitchen readiness.
- Created daily prep lists and delegated tasks to staff.
- Ensured tasks were completed accurately and on time.
- Cooked and cleaned to maintain high standards of food safety and quality.
- Managed schedules for both front and back of house staff.
Assistant Kitchen Manager
Bad Daddy's Burger Bar
Denver, CO
07.2016 - 05.2021
- Oversaw and motivated kitchen staff to increase productivity and quality.
- Explained goals and expectations to new hires.
- Trained new employees on food handling and restaurant protocols.
- Supervised inventory and ordered ingredients to restock supplies.
- Delegated work to staff, setting priorities and goals.
- Maintained high levels of cleanliness, organization, and sanitation.
- Addressed concerns and solved problems to satisfy customers.
Cashier
Regal Cinemas
Denver, CO
11.2014 - 01.2016
- Operated cash register or POS system to receive payments.
- Used suggestive selling techniques to promote add-on sales.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation and customer service.
- Maintained cleanliness and organization at the register area.
Dishwasher
Bennett BBQ
Arvada, CO
06.2012 - 02.2014
- Removed waste and sanitized kitchen equipment to maintain cleanliness.
- Swept and mopped floors to comply with sanitary regulations.
- Restocked kitchen areas with items from shelves, coolers, and freezers.
- Supported kitchen team during busy periods to maximize coverage.
- Transported clean dishes and supplies to front of house staff.
Education
General Education (High School Diploma or GED) -
Arvada High School
Arvada, CO06.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- CM - Certified Manager
- Certification ServSafe Certified
- Food Handler Certification
- Food Safety Certification
Timeline
Manager
Shake Shack
01.2022 - 07.2024
Line Cook/Kitchen Manager
Bad Daddy's Burger Bar
07.2017 - 01.2022
Assistant Kitchen Manager
Bad Daddy's Burger Bar
07.2016 - 05.2021
Cashier
Regal Cinemas
11.2014 - 01.2016
Dishwasher
Bennett BBQ
06.2012 - 02.2014
General Education (High School Diploma or GED) -
Arvada High School