Nathan Dickerson
New Orleans,LA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
ATT
01.2023 - 12.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Inventory Manager
CarMax
02.2022 - 01.2023
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Streamlined warehouse operations for increased efficiency through process improvements and staff training.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
Customer Service Manager
Walmart
03.2020 - 02.2022
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Crew Member
McDonald's
06.2019 - 02.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Associate of Science - Computer And Information Sciences
University of New Orleans
New Orleans, LA05.2026
High School Diploma -
Abramson Sci Academy
New Orleans, LA05.2020
Skills
- Loss Prevention
- Operations Oversight
- Department Oversight
- Customer Relations
- Stock Management
- Store Organization
- Problem-Solving
- Flexible Schedule
- Customer Service
- Staff Scheduling
- Goals and Performance
- Staff Supervision
- Customer Service and Engagement
- Attention to Detail
- Hiring and Training
- Customer Experience
- Project Management
- Personnel Development
- Supply Ordering
- Payroll Management
Timeline
Assistant Store Manager
ATT
01.2023 - 12.2023
Inventory Manager
CarMax
02.2022 - 01.2023
Customer Service Manager
Walmart
03.2020 - 02.2022
Crew Member
McDonald's
06.2019 - 02.2020
Associate of Science - Computer And Information Sciences
University of New Orleans
High School Diploma -
Abramson Sci Academy
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