Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Downey

South Elgin,IL

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Canlan Ice Sports
West Dundee, IL
01.2024 - Current
  • Resolved customer complaints promptly, ensuring satisfaction and retention.
  • Answered inquiries via phone, email, and chat to deliver accurate product information.
  • Cultivated positive relationships with customers through friendly and engaging interactions.
  • Performed administrative tasks including filing, database updates, and report generation.
  • Maintained professionalism when addressing challenging customer situations.
  • Provided tailored solutions to enhance overall customer experience.
  • Resolved customer complaints promptly and efficiently.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

High School Diploma -

Wheaton Academy
West Chicago, IL

Skills

  • Customer service
  • Effective communication
  • Conflict resolution
  • Time management
  • Sales support
  • Administrative assistance
  • Administrative support
  • Relationship building
  • Appointment scheduling
  • Payment processing

Timeline

Customer Service Representative

Canlan Ice Sports
01.2024 - Current

High School Diploma -

Wheaton Academy

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