Nathan Flores
Santa Ana,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
Work History
Server
Texas De Brazil
Irvine, CA
04.2024 - Current
- Cultivated memorable dining experiences to consistently enhance guest satisfaction.
- Executed strategic sales promotions for Brazilian products, desserts, and wine bottles, ensuring alignment with expected sales objectives.
- Implemented strategies to foresee guest concerns and streamline service processes, resulting in improved table turnover.
- Trained and mentored new servers on service standards and menu knowledge, contributing to faster onboarding and improved team performance.
Server
Black Angus Steakhouse
09.2023 - 03.2024
- Provided attentive service in a family-style, mid-scale steakhouse environment.
- Nurtured connections with frequent guests, promoting a welcoming atmosphere that encourages ongoing patronage.
- Cultivated comprehensive understanding of rotating promotions and loyalty programs to enhance guest engagement.
Marketing Administration
Wyndham Destinations
Worldmark Anaheim
05.2022 - 05.2024
- Achieved 100% accuracy in payroll management for vendor teams through diligent oversight of sales recissions and expenses. Contributed to strategic financial reporting that supported regional marketing initiatives.
- Facilitated effective communication between vendor teams and primary sales locations across California and the PNW region to execute marketing strategies and maintain high levels of client satisfaction.
- Leveraged Salesforce to streamline daily administrative and marketing operations while managing high call volumes and diverse client interactions.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
Guest Service Supervisor
Wyndham Destinations
Worldmark Anaheim
06.2020 - 05.2022
- Oversaw guest service operations and collaborated with various departments to ensure exceptional experiences for owners and a wide range of guests.
- Approached guest interactions with confidence, demonstrating empathy and commitment to resolving issues as needed.
- Enhanced guest experiences by utilizing excellent communication skills to build rapport and ensure satisfaction.
- Partnered with Assistant General Manager to launch "Hospitality with Heart" service culture program, fostering shared values and competencies across all departments.
- Trained and mentored new staff on service standards and operational procedures.
- Monitored performance metrics to identify areas for improvement within the team.
- Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.
Night Auditor
Wyndham Destinations
Worldmark Anaheim
07.2018 - 12.2020
- Managed front desk operations, providing exceptional customer service during overnight shifts to enhance guest satisfaction.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Conducted thorough review of daily arrival guest folios to ensure accurate collection of fees and taxes, supporting operational integrity.
- Utilized hotel management software to generate reports, track guest reservations, and monitor occupancy rates effectively.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Education
Associate of Arts - Business Administration Management
Santa Ana College
Santa Ana, CA01-2019
Skills
- California Food Handler and California ABC/RBS certified
- Proficient in POS systems
- Skilled in Microsoft Office and Google Suite applications
- Problem-solving
- Time management
- Flexible and adaptable
- Excellent communication
- Critical thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Texas De Brazil
04.2024 - Current
Server
Black Angus Steakhouse
09.2023 - 03.2024
Marketing Administration
Wyndham Destinations
05.2022 - 05.2024
Guest Service Supervisor
Wyndham Destinations
06.2020 - 05.2022
Night Auditor
Wyndham Destinations
07.2018 - 12.2020
Associate of Arts - Business Administration Management
Santa Ana College