Nathan Fox
Elk Grove,CA
Summary
Hardworking Technical Support Director with 10+ years of experience in troubleshooting, resolving customer inquiries, and providing excellent customer service. Skilled at offering clients clear and easy-to-understand guidance with actionable advice. Lifelong learner always looking for new and challenging growth opportunities.
Overview
11
11
years of professional experience
Work History
Director of Technical Support
BZBGEAR
Sacramento, CA
03.2021 - Current
- Provided excellent technical and networking support for end-users/dealers/integrators domestically and internationally for all BZBGEAR products via phone, email, and/or online chat
- Experience with installing, operating, and troubleshooting wide range of professional audio/video broadcasting equipment including: video wall processors, video matrix processors, AVoiP systems, video encoders, multiviewers, video signal extenders, video production switchers, DSPs, IP 4K PTZ cameras, IP joystick controllers and 8k video switchers
- Working knowledge of Dante, NDI, and HDBaseT technologies
- Experience with PC and Apple computers, including networking, connecting, troubleshooting as well as utilizing them with various audio-visual equipment
- Equip and train employees on product knowledge and providing thorough technical support to clients
- Created “How To” and “Setup” YouTube videos as well as knowledge base articles to send to clients.
AV SALES MANAGER at San Ramon Marriott
PSAV/ENCORE
San Ramon, CA
11.2019 - 03.2021
- Created and sold audio visual packages and items to clients for their hotel events
- Discussed with clients about their desired needs and outcome for their event
- Met with clients and provided on site support for them and their team during their event
- Provide IT and technical support for clients and internal employees as well setup computers, monitors, cables etc
- Handled billing between PSAV and customers, as well as the hotel
- Maintained high survey scores due to great customer service
- Pushed to reach sales goals each month by building customer rapport and creating upselling opportunities.
AV DIRECTOR at Lafayette Park Hotel
PSAV/ENCORE
Lafayette, CA
03.2015 - 11.2019
- Manage and oversee all audio-visual operations at Lafayette Park Hotel
- Made sales and created orders for clients
- Scheduled employees, kept balanced budget and drove revenue for hotel partner
- Handle billing between PSAV and customers, as well as the hotel accounting team
- Provide IT and technical support to clients and internal employees as well setup computers, monitors, cables etc
- Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
- Provided training and leadership skills to employees.
AV CONCIERGE at SF Marriott Marquis
PSAV/ENCORE
San Francisco, CA
05.2014 - 03.2015
- Interact daily with customers and clients
- Handle billing between PSAV and customers, as well as hotel partner
- Build and manage invoices in Helios/Compass/Navigator
- Sell AV orders to affiliates, exhibitors, and smaller revenue clients
- Provide on-floor technical support.
AV TECHNICIAN at SF Marriott Marquis
PSAV/ENCORE
San Francisco, CA
10.2013 - 04.2014
- Setup/Operate/Strike AV equipment daily (Projectors, audio mixers, microphones, lighting)
- Meet with clients
- Train new employees
- Manage small crews.
Education
Bachelor of Arts - Cinema Broadcasting Arts (Film)
Azusa Pacific University
Azusa, CA05.2006
Some College (No Degree) - General Studies, Film and Music
Diablo Valley College
Pleasant Hill, CAHigh School Diploma - General Studies, Film and Music
Deer Valley High School
Antioch, CA05.2002
Skills
- Proven leadership and organization skills
- Highly technical and computer literate
- Quick learner and able to follow directions
- Driven to work hard with a highly positive attitude
- Outgoing personality and able to create relationships with people of all ages
- Excellent communication
- Training and mentoring
- Technical troubleshooting
- Incident management with problem-solving abilities
- Remains calm and works well under stressful situations
Timeline
Director of Technical Support
BZBGEAR
03.2021 - Current
AV SALES MANAGER at San Ramon Marriott
PSAV/ENCORE
11.2019 - 03.2021
AV DIRECTOR at Lafayette Park Hotel
PSAV/ENCORE
03.2015 - 11.2019
AV CONCIERGE at SF Marriott Marquis
PSAV/ENCORE
05.2014 - 03.2015
AV TECHNICIAN at SF Marriott Marquis
PSAV/ENCORE
10.2013 - 04.2014
Bachelor of Arts - Cinema Broadcasting Arts (Film)
Azusa Pacific University
Some College (No Degree) - General Studies, Film and Music
Diablo Valley College
High School Diploma - General Studies, Film and Music
Deer Valley High School