Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Fox

Elk Grove,CA

Summary

Hardworking Technical Support Director with 10+ years of experience in troubleshooting, resolving customer inquiries, and providing excellent customer service. Skilled at offering clients clear and easy-to-understand guidance with actionable advice. Lifelong learner always looking for new and challenging growth opportunities.

Overview

11
11
years of professional experience

Work History

Director of Technical Support

BZBGEAR
03.2021 - Current
  • Provided excellent technical and networking support for end-users/dealers/integrators domestically and internationally for all BZBGEAR products via phone, email, and/or online chat
  • Experience with installing, operating, and troubleshooting wide range of professional audio/video broadcasting equipment including: video wall processors, video matrix processors, AVoiP systems, video encoders, multiviewers, video signal extenders, video production switchers, DSPs, IP 4K PTZ cameras, IP joystick controllers and 8k video switchers
  • Working knowledge of Dante, NDI, and HDBaseT technologies
  • Experience with PC and Apple computers, including networking, connecting, troubleshooting as well as utilizing them with various audio-visual equipment
  • Equip and train employees on product knowledge and providing thorough technical support to clients
  • Created “How To” and “Setup” YouTube videos as well as knowledge base articles to send to clients.

AV SALES MANAGER at San Ramon Marriott

PSAV/ENCORE
11.2019 - 03.2021
  • Created and sold audio visual packages and items to clients for their hotel events
  • Discussed with clients about their desired needs and outcome for their event
  • Met with clients and provided on site support for them and their team during their event
  • Provide IT and technical support for clients and internal employees as well setup computers, monitors, cables etc
  • Handled billing between PSAV and customers, as well as the hotel
  • Maintained high survey scores due to great customer service
  • Pushed to reach sales goals each month by building customer rapport and creating upselling opportunities.

AV DIRECTOR at Lafayette Park Hotel

PSAV/ENCORE
03.2015 - 11.2019
  • Manage and oversee all audio-visual operations at Lafayette Park Hotel
  • Made sales and created orders for clients
  • Scheduled employees, kept balanced budget and drove revenue for hotel partner
  • Handle billing between PSAV and customers, as well as the hotel accounting team
  • Provide IT and technical support to clients and internal employees as well setup computers, monitors, cables etc
  • Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
  • Provided training and leadership skills to employees.

AV CONCIERGE at SF Marriott Marquis

PSAV/ENCORE
05.2014 - 03.2015
  • Interact daily with customers and clients
  • Handle billing between PSAV and customers, as well as hotel partner
  • Build and manage invoices in Helios/Compass/Navigator
  • Sell AV orders to affiliates, exhibitors, and smaller revenue clients
  • Provide on-floor technical support.

AV TECHNICIAN at SF Marriott Marquis

PSAV/ENCORE
10.2013 - 04.2014
  • Setup/Operate/Strike AV equipment daily (Projectors, audio mixers, microphones, lighting)
  • Meet with clients
  • Train new employees
  • Manage small crews.

Education

Bachelor of Arts - Cinema Broadcasting Arts (Film)

Azusa Pacific University
Azusa, CA
05.2006

Some College (No Degree) - General Studies, Film and Music

Diablo Valley College
Pleasant Hill, CA

High School Diploma - General Studies, Film and Music

Deer Valley High School
Antioch, CA
05.2002

Skills

  • Proven leadership and organization skills
  • Highly technical and computer literate
  • Quick learner and able to follow directions
  • Driven to work hard with a highly positive attitude
  • Outgoing personality and able to create relationships with people of all ages
  • Excellent communication
  • Training and mentoring
  • Technical troubleshooting
  • Incident management with problem-solving abilities
  • Remains calm and works well under stressful situations

Timeline

Director of Technical Support

BZBGEAR
03.2021 - Current

AV SALES MANAGER at San Ramon Marriott

PSAV/ENCORE
11.2019 - 03.2021

AV DIRECTOR at Lafayette Park Hotel

PSAV/ENCORE
03.2015 - 11.2019

AV CONCIERGE at SF Marriott Marquis

PSAV/ENCORE
05.2014 - 03.2015

AV TECHNICIAN at SF Marriott Marquis

PSAV/ENCORE
10.2013 - 04.2014

Bachelor of Arts - Cinema Broadcasting Arts (Film)

Azusa Pacific University

Some College (No Degree) - General Studies, Film and Music

Diablo Valley College

High School Diploma - General Studies, Film and Music

Deer Valley High School

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Nathan Fox