Summary

Overview

Work History

Education

Skills

Timeline

Nathan GIBSON

Nashua

Summary

Experienced Customer Service Representative with 10 years of experience working in busy, fast-paced environment. Currently moving towards careers based in CDL licensing.

Overview

years of professional experience

Work History

Delivery /Driver

Self Employed Services

Manchester

09.2016 - Current

Completed on-time deliveries by choosing best and most efficient routes.
Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Delivered packages to customer doorsteps and business offices.

OTR Truck Driver

Stevens Transport

Dallas

02.2025 - 07.2025

Operated long-haul trucks to transport goods across multiple states.
Conducted pre-trip inspections to ensure vehicle safety and compliance.
Managed delivery schedules while maintaining efficient route planning.

Customer Advocate

Carvana

Frisco

11.2024 - 02.2025

Assisted customers with inquiries and resolved issues promptly.
Educated customers about vehicle features and financing options.
Coordinated communication between departments to ensure customer satisfaction.
Delivered vehicles to customer.
Pre/post-trip vehicle inspections

CSR-Call Center

Cubic(indeptendent)

Concord

11.2021 - 02.2022

Resolved concerns with products or services to help with retention and drive sales.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Documented and detailed calls and complaints using call center's CRM database.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Initiated termination of customer contract upon request.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Contributed to company achieving and holding industry-leading customer service ratings.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Researched issues through identification of similar past problems and recommended most appropriate solution.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Referred complex issues relating to online order system or technology to help desk for further evaluation.
Effective liaison between customers and internal departments.
Exhibited high energy and professionalism when dealing with clients and staff.
Followed up with customers about resolved issues to maintain high standards of customer service.
Investigated and resolved customer inquiries and complaints quickly.
Promptly responded to inquiries and requests from prospective customers.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Responded proactively and positively to rapid change.

Carpenter

Morton Buildings

Auburn

07.2019 - 12.2019

Constructed building frameworks using wood and metal materials.
Installed roofing, siding, and interior finishes efficiently.
Operated power tools and machinery safely throughout projects.

Store Manager

MetroPCS Corporate Store

Boston

06.2009 - 09.2016

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Approved regular payroll submissions for employees.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Supervised guests at front counter, answering questions regarding products.
Devised processes to boost long-term business success and increase profit levels.
Coached sales associates on product knowledge by using wide variety of training tools.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Completed point of sale opening and closing procedures.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Protected store from loss or theft by setting and enforcing clear security policies.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.