Nathan Glass
Cibolo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desk Adjuster
Allcat Claims Service
03.2025 - Current
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Streamlined communication channels between internal teams for improved coordination during major loss events or catastrophe situations, minimizing response delays.
- Used prescribed guidelines or policies in analyzing situations.
- Investigated origin and cause of claims by contacting appropriate parties.
- Reduced errors in claims handling by conducting thorough investigations and consistently verifying information accuracy.
- Performed extensive research into policy coverage details for accurate application within each unique case scenario.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
Intern
Adjust Pro
05.2024 - Current
- Inspect losses (residential & commercial), photograph wind/water damage, thoroughly measure, diagrammed roofs and interior/exterior, including scope notes. Write claims in Xactimate, label photos, sketch rooms, write complete estimates, and valuation reports. Summarized with final caption reports.
Walmart Associate
Walmart
06.2023 - 04.2024
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Handled incoming calls from customers regarding orders or other inquiries.
- Researched information related to merchandise availability or pricing.
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Bryon P. Steele High School
05-2023
Skills
- Workplace Safety
- Program Support
- Data Entry
- Management Support
- Cash Handling
- Preparing reports
- Customer Service
- Coverage verification
Certification
Adjuster license (All Lines) 10-14-2024
Timeline
Desk Adjuster
Allcat Claims Service
03.2025 - Current
Intern
Adjust Pro
05.2024 - Current
Walmart Associate
Walmart
06.2023 - 04.2024
High School Diploma -
Bryon P. Steele High School
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