Nathan Henery
Columbus
Summary
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in any role.
Outgoing and creative individual with knack for crafting memorable experiences. Knowledge of child-friendly environments and retail settings combined with skills in customer interaction and hands-on assembly. Aiming to bring joy and contribute to fun and engaging atmosphere.
Experienced with customer engagement, product knowledge, and inventory management. Utilizes effective communication to drive sales and enhance customer experiences. Track record of maintaining organized and visually appealing sales floors.
Overview
3
3
years of professional experience
Work History
Host, Busser, and Foodrunner
Matt the Miller's Tavern and Steakhouse
10.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Bear Builder
Build-A-Bear Workshop
08.2023 - 10.2024
- Handled cash transactions accurately and efficiently to facilitate smooth store operations.
- Contributed to achieving store sales targets through upselling techniques and promotion of add-on products.
- Resolved customer issues promptly and professionally to ensure satisfaction and repeat business.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting and explaining best solution to solve the problem.
- Organized children's birthday parties and led fun party games and activities to keep children entertained.
- Maintained a thorough understanding of all merchandise offerings to make informed suggestions based on individual preferences or special occasions.
- Enhanced customer experiences by guiding them through the bear-building process and providing personalized recommendations.
- Assisted in inventory management to maintain optimal stock levels and minimize waste.
- Made connections with guests by providing personalized approach and welcoming and warmly greeting guests.
- Provided exceptional customer service by attentively listening to customer needs and preferences during the bear creation process.
- Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
- Supported company party revenue goals by suggesting parties to guests and delivering several great party experiences.
- Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
- Collaborated with fellow employees to create a friendly, supportive work environment that fostered team success.
- Ensured a clean and organized workshop area, resulting in efficient work processes and an inviting environment for customers.
- Followed safety protocols to maintain safe working environment.
- Completed tasks on time to meet quality and safety standards.
- Participated in projects requiring assembly of large and small components.
Sales Floor Associate
Michaels Arts and Crafts
07.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
- Supported company promotional events by setting up displays, distributing marketing materials, and engaging customers in conversations about available offers.
- Assisted in inventory management, ensuring product availability and timely restocking.
- Fostered positive shopping environment, quickly addressing and resolving customer issues.
- Improved store cleanliness and organization, leading to more appealing shopping environment.
- Facilitated seamless shopping experience, from greeting customers to processing sales.
- Ensured product displays were attractive and engaging, leading to increased customer interest and sales.
- Participated in regular training sessions to improve product knowledge and sales techniques.
Education
Associate of Arts - Communications
Columbus State Community College
Columbus, OH05-2025
High School Diploma -
Whetstone High School
Columbus, OH05-2023
Skills
- Customer service
- Time management
- Quick learner
- Creative designing
- Goal oriented
- Team collaboration
- Strong work ethic
- Attention to detail
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Spanish
Limited Working
Timeline
Host, Busser, and Foodrunner
Matt the Miller's Tavern and Steakhouse
10.2024 - Current
Bear Builder
Build-A-Bear Workshop
08.2023 - 10.2024
Sales Floor Associate
Michaels Arts and Crafts
07.2022 - 08.2023
Associate of Arts - Communications
Columbus State Community College
High School Diploma -
Whetstone High School
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