Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Heng

Seattle

Summary

Results-driven professional with a strong foundation in customer service, team collaboration, and operational efficiency, and a deep passion for the sports industry. Skilled in problem-solving, adaptability, and communication, with a commitment to fostering teamwork and delivering exceptional experiences. Thrives in dynamic environments that require quick learning and innovative thinking, eager to contribute my experience and enthusiasm to the sports industry.

Overview

7
7
years of professional experience

Work History

Deputy Recorder-CSSIII

King County
05.2022 - Current
  • Process real estate documents and marriage license application data; email and document records management; mail sorting, filing, and phone support
  • Provided accurate guidance on the phone, in person, and via mail advising customers of documents and other information required
  • Examined documentation for legal requirements and provided accurate information about policies, procedures, codes, and regulations
  • Problem-solved and researched with limited guidance, handling tasks with energy and urgency in high-pressure situations
  • Collected and processed payments, verified and reconciled data discrepancies, and balanced daily cash following County and State procedures
  • Contributed to software development projects, improving system workflows and user interfaces for operational efficiency
  • Employee Giving Program Ambassador, a workplace initiative supporting over 1,200 nonprofit organizations, contributing to one of the largest public-sector giving programs in the state

Security Specialist

Allied Universal
08.2020 - 11.2022
  • Patrolled and secured building perimeters, garages, and loading docks to ensure safety and security
  • Responded to incidents promptly, deescalating situations with professionalism and tact
  • Maintained accurate and detailed daily activity reports to document incidents and operations
  • Collaborated with team members to develop and implement effective security procedures
  • Fostered positive relationships with clients and stakeholders to address concerns and enhance satisfaction

Data Analyst/Contact Team

JND Legal Administration
06.2018 - 09.2018
  • Maintained detailed and accurate records of customer interactions, inquiries, and complaints, ensuring efficient resolution
  • Evaluated and streamlined business operations to improve workflow alignment and customer satisfaction
  • Provided prompt and professional customer support via telephone and email, addressing questions, processing orders, and resolving account issues

Education

Bachelor of Business Administration - Business Management

Central Washington University

Skills

  • Microsoft Office
  • Communication
  • Records management
  • Filing systems
  • Legal compliance
  • Adaptability
  • Data entry expertise
  • Document preparation
  • Teamwork and collaboration
  • Reliability
  • Customer service
  • Resourcefulness

Timeline

Deputy Recorder-CSSIII

King County
05.2022 - Current

Security Specialist

Allied Universal
08.2020 - 11.2022

Data Analyst/Contact Team

JND Legal Administration
06.2018 - 09.2018

Bachelor of Business Administration - Business Management

Central Washington University

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Nathan Heng