NATHAN HITCHCOCK
New Orleans,LA
Summary
Enterprise Client Executive skilled in delivering complex software initiatives for insurance organizations globally. Leverages deep industry knowledge and strategic account management to guide modernization efforts, ensuring alignment between business goals and technology strategies.
Overview
10
10
years of professional experience
Work History
Sales Executive
Trailblazer Technology
02.2026 - Current
- Lead executive discovery sessions focused on organizational goals, operational challenges, and technology strategy.
- Established trusted executive relationships to facilitate software evaluations and purchasing decisions.
- Delivered executive presentations, demonstrations, and consultative workshops to align technology solutions with client needs.
- Partner with executive leadership across mutual insurers, MGAs, risk retention groups, and specialty carriers to evaluate modernization initiatives.
- Collaborate with Product, Implementation, Customer Success, and Executive Leadership on tailored solution strategies.
- Guide opportunities from initial engagement through implementation planning and customer transition.
- Researched industry trends to inform strategies for mutual insurers and specialty carriers. affecting mutual insurers and specialty carriers.
- Represent Trailblazer at conferences, networking events, and association meetings.
- Maintain disciplined opportunity management and forecasting within HubSpot CRM.
Project Manager / Customer Success Manager
Five Sigma Labs
02.2023 - 02.2026
- Directed enterprise software implementations for Tier 1–3 insurance organizations across the US, UK, EU, and Australia.
- Delivered complex implementations on tight timelines, coordinating global teams to meet project goals.
- Led executive delivery for governance, customer success, adoption, and account health.
- Managed modernization and system integration initiatives, ensuring compliance with service level agreements.
- Guided enterprise customers in implementation planning and change management to facilitate successful transitions.
- Developed executive dashboards, project plans, and implementation roadmaps.
- Partnered with Sales, Product, Engineering, and Professional Services to mitigate delivery risks.
Auto Claims Casualty Adjuster & Team Manager
Broadspire Insurance Services
06.2021 - 02.2023
- Led complex casualty claim operations while ensuring carrier, client, and regulatory compliance.
- Supervised investigations and resolutions of casualty claims, ensuring thorough analysis and timely outcomes.
- Managed team performance through coaching and mentoring.
- Conducted claim reviews, litigation evaluations, and reserve strategies to support informed settlement recommendations.
- Directed vendor performance and service quality initiatives.
- Partnered with carriers, attorneys, vendors, and customers to resolve complex claims.
- Collaborated across departments to enhance operational outcomes and streamline claims processes.
Property & Casualty Claims Adjuster
Bluefire Insurance
02.2018 - 06.2021
- Managed automobile liability and property damage claims from investigation to resolution, ensuring thorough documentation and adherence to company policies.
- Managed multiple complex claims simultaneously.
- Conducted liability investigations through evidence review, interviews, and policy analysis.
- Maintained relationships with policyholders, attorneys, vendors, and stakeholders to facilitate smooth claims processing and enhance communication.
- Delivered exceptional customer service and ensured regulatory compliance, contributing to positive customer experiences and fostering trust.
- Delivered exceptional customer service while ensuring regulatory compliance.
Executive Team Leader
Target Corporation
06.2016 - 02.2018
- Managed operations for a retail location generating more than $60M annually.
- Collaborated with executive leadership to drive enhancements in operational performance.
- Coordinated hiring, coaching, onboarding, and performance management to enhance team capabilities.
- Supported recruiting, employee development, and succession planning.
- Directed asset protection initiatives that contributed to profitability improvements.
- Rotated through multiple leadership functions to develop broad business expertise.
Education
Bachelor of Science - Human Resource Management
Louisiana State University
Baton Rouge, LASkills
- Account management
- Sales strategy
- CRM management
- Implementation planning
- System integration
- Executive presentations
- Customer success
Industry Expertise
- Enterprise SaaS
- Insurance Technology
- Mutual Insurance
- MGAs
- Reinsurance
- Risk Retention Groups
- Policy Administration
- Claims Platforms
- Billing Solutions
- Workflow Automation
- Professional Services
- Digital Transformation
Leadership Philosophy
I believe successful enterprise software delivery is built on trusted relationships, transparent communication, and aligning technology with measurable business outcomes. My approach centers on partnering with executive stakeholders, fostering cross-functional collaboration, proactively managing risk, and guiding organizations through complex modernization initiatives with a focus on long-term customer success.
Selected Career Highlights
- Delivered enterprise software implementations for Tier 1–3 insurance organizations across North America, Europe, the United Kingdom, and Australia.
- Served as the executive-facing delivery lead responsible for governance, implementation success, adoption, and long-term account health.
- Built trusted relationships with executive stakeholders by aligning technology solutions with strategic business objectives.
- Delivered high-profile projects under demanding implementation timelines while coordinating global cross-functional teams.
- Background spanning enterprise software sales, implementation, customer success, insurance operations, and strategic account management.
- Partnered with Sales, Product, Engineering, Professional Services, and Customer Success to deliver successful client outcomes.
Executive Snapshot
Executive Relationship Management, Strategic Account Delivery, Customer Success Leadership, Client Advisory, Executive Communications, Trusted Business Partner, Enterprise Software Implementations, Program Management, Professional Services, Customer Adoption, Change Management, Executive Governance, Policy Administration, Claims Management, Billing Platforms, Insurance Operations, Reinsurance, Digital Transformation, Solution Consulting, Executive Discovery, Cross-functional Leadership, Business Process Improvement, HubSpot CRM, Stakeholder Management
Timeline
Sales Executive
Trailblazer Technology
02.2026 - Current
Project Manager / Customer Success Manager
Five Sigma Labs
02.2023 - 02.2026
Auto Claims Casualty Adjuster & Team Manager
Broadspire Insurance Services
06.2021 - 02.2023
Property & Casualty Claims Adjuster
Bluefire Insurance
02.2018 - 06.2021
Executive Team Leader
Target Corporation
06.2016 - 02.2018
Bachelor of Science - Human Resource Management
Louisiana State University