Nathan Holland
Killeen
Summary
Focused Dispute Initiation Specialist with expertise in documentation and time management. Successfully processed over 60 customer calls daily while ensuring Reg E compliance and accuracy in dispute filing, contributing to operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Dispute Initiation Specialist
First National Bank Texas
Killeen, TX
04.2025 - Current
- Initiate and process customer Card, ATM Dispense Errors, & ACH disputes in full compliance in Reg. E
- Handle an average of 60+ inbound customer calls per day while meeting departmental service level agreements.
- Research transaction entry modes to determine chargeback eligibility.
- Respond to customer inquiries regarding existing disputes, providing clear explanations and timelines.
- Maintain strong attention to detail to minimize errors and bank loss.
Cashier
H-E-B
Harker Heights, TX
08.2023 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
C.E. Ellison High School
Killeen, TXSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Time management
- Multitasking Abilities
Timeline
Dispute Initiation Specialist
First National Bank Texas
04.2025 - Current
Cashier
H-E-B
08.2023 - Current
High School Diploma -
C.E. Ellison High School