Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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SINDY RODRIGUEZ

Davenport,FL

Summary

Eagerly pursuing a full-time Opportunity to deploy proven skills, in-depth knowledge, unwavering work ethic, and meticulous attention to detail in contributing to the success of a highly rewarding and innovative company. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

CUSTOMER PRO DISPUTE SPECIALIST

AMERICAN EXPRESS
06.2022 - 11.2023
  • Conducted thorough investigations into customer disputes, analyzing transaction details, and gathering relevant information to determine validity of claims
  • Collaborated with cross-functional teams, including customer service, fraud prevention, and merchant relations, to ensure comprehensive understanding of each dispute case
  • Evaluated and interpreted complex cardmember agreements, industry regulations, and payment network rules to inform dispute resolution decisions
  • Provided exceptional customer service by communicating effectively with card members, merchants, and internal stakeholders to explain dispute processes, timelines, and resolution outcomes
  • Utilized American Express systems and tools to document dispute cases, maintain accurate records, and track case progress through various stages of resolution process
  • Proactively identified trends and patterns in dispute data, contributing to development of strategies for minimizing disputes and enhancing overall dispute management process
  • Participated in ongoing training sessions and professional development opportunities to enhance knowledge of dispute resolution strategies, regulatory changes, and emerging trends in financial services industry
  • Consistently met or exceeded performance metrics, including case resolution timeframes, accuracy rates, and customer satisfaction scores.

Front Desk Clerk

Hylton John B, MD
02.2020 - 04.2020
  • Greeted guest and responded to guest inquires, request and issues in a timely personally and efficient manner to resolve guest concerns
  • Updating patient's charts, Patient Registration, Scheduling Appointments and Insurance verification
  • Collecting copayments: Cash, Checks, and Credit Cards
  • Deposits
  • Providing administrative and clerical support
  • Answering calls; taking and relaying messages; providing information to patients/ callers
  • Assisted nurses and physicians with various forms of patient treatment and care.

Patient's Financial Coordinator

Forena Medical Group
06.2016 - 01.2020
  • Update patient charts, registering patients in front desk, handling appointment schedule and Insurance verification
  • Collect co-pays over phone, email and/or in person
  • Medical records
  • Posting patient payments and correcting credit on patient's accounts'
  • Negotiates reasonable payment plan
  • Answer high call volume.
  • Responded to inquiries by directing calls to appropriate personnel.

Medical Assistant

Family Practice of Davie, Pembroke Pines
04.2011 - 09.2014
  • Performing lab tests, EKG's, vital signs
  • Setup PAP Trays
  • Organizing patients for examination
  • Preparing and administering medications as directed by a physician
  • Collecting and preparing laboratory specimens
  • Confirming and verifying insurance
  • Knowledge of EMR
  • Checking in and Checking out patients
  • Receptionist, answered phone, scheduling appointment, and other clerical support.

Medical Assistant

Life Is Beautiful, MD-Family Practice
06.2010 - 02.2011
  • Prepared patients for examinations by performing preliminary physical test
  • Perform EKGs, drawing blood work and vital signs
  • Clerical support: answering calls, scheduling appointments.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient pulse oximetry.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Education

Patient Medical Technician -

ATI College of Health
Miami, FL
07.2012

High School Diploma -

World Hope Academy
Miami, FL
07.2010

Certificate -

Total International Career Institute
Hialeah
07.2010

Skills

  • Great communication skills, active listener
  • Ability to work under pressure
  • Ability to act independently and make decisions
  • Customer Service
  • Computer skills
  • Recordkeeping
  • Computer Skills
  • Teamwork and Collaboration
  • Relationship Building
  • Excellent Communication
  • Fluent in Spanish
  • Remote Office Availability
  • Data Entry
  • Organization and Time Management
  • Flexible and Adaptable
  • Customer Relations
  • Problem-Solving

Certification

  • OSHA
  • HIPPA
  • EKG
  • Medical assistant program

References

Upon request

Timeline

CUSTOMER PRO DISPUTE SPECIALIST

AMERICAN EXPRESS
06.2022 - 11.2023

Front Desk Clerk

Hylton John B, MD
02.2020 - 04.2020

Patient's Financial Coordinator

Forena Medical Group
06.2016 - 01.2020

Medical Assistant

Family Practice of Davie, Pembroke Pines
04.2011 - 09.2014

Medical Assistant

Life Is Beautiful, MD-Family Practice
06.2010 - 02.2011

Patient Medical Technician -

ATI College of Health

High School Diploma -

World Hope Academy

Certificate -

Total International Career Institute

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SINDY RODRIGUEZ