Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Johnson

Cincinnati

Summary

Dynamic manager with a proven track record at White Castle, excelling in customer service and team leadership. Skilled in decision-making and complex problem-solving, I enhanced service quality and operational efficiency, resulting in improved customer satisfaction. Committed to fostering a positive work environment while driving team success and maintaining high standards.

Overview

5
5
years of professional experience

Work History

Manager

White Castle
6517 Harrison Ave, Cincinnati, OH 45247
03.2024 - Current
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored team members on operational best practices and service standards.
  • Oversaw scheduling and labor management to maintain staffing efficiency during peak hours.
  • Analyzed customer feedback to identify areas for improvement in service quality and menu offerings.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Sales Representative

LEI Home Enhancements
4030 Mt Carmel Tobasco Rd, Cincinnati, OH 45255
10.2024 - 04.2025

• Responsible for transportation of myself and other employees to designated mapped routes

• We go door to door giving a memorized page long sales pitch, while giving friendly, cheerful energy. if the pitch went well we would check and set appointment

• required long driving distances, about 30-45 minutes drives to arrive at meeting spot. then another 10 to the neighborhoods.

Floor Assistant

Hattings Supermarket
6148 Bridgetown Rd, Cincinnati, OH 45248
01.2023 - 09.2024
  • Assisted customers in locating products and provided exceptional service to enhance shopping experience.
  • Maintained cleanliness and organization of sales floor to ensure a welcoming environment for customers.
  • Restocked shelves regularly, ensuring product availability and proper inventory management.
  • Supported team members during busy periods by efficiently handling customer inquiries and transactions.

Park Assistant

Kings Island
Mason, OH 45040
02.2021 - 12.2022
  • Assisted in maintaining park cleanliness and safety standards throughout visitor areas.
  • Supported team in organizing events, ensuring smooth operations and guest satisfaction.
  • Engaged with guests to provide information about park attractions and services.
  • Collaborated with staff to enforce park policies and enhance visitor experiences.

Education

High School Diploma -

Oak Hills High School
3200 Ebenezer Rd, Cincinnati, OH 45248

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving

Timeline

Sales Representative

LEI Home Enhancements
10.2024 - 04.2025

Manager

White Castle
03.2024 - Current

Floor Assistant

Hattings Supermarket
01.2023 - 09.2024

Park Assistant

Kings Island
02.2021 - 12.2022

High School Diploma -

Oak Hills High School