Nathan Kirby
Strasburg,PA
Summary
Versatile technician, skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
13
13
years of professional experience
Work History
Field Service Technician
Taylor Northeast
02.2022 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Service Technician
K.T. Graham
08.2021 - 02.2022
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Field Manager
Allan Myers
10.2018 - 05.2021
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Collaborated with multiple departments to meet operational deadlines.
Quality Control Technician
Allan Myers
09.2013 - 10.2018
- Maintained quality documentation and records for conformance with relevant standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Tracked and analyzed product quality data to identify trends and insights.
Auto
Susquehanna CDJR
07.2012 - 09.2013
Automotive Technician
Pep Boys Automotive
01.2011 - 07.2012
Education
Associate of Applied Science - Automotive Technology
Harrisburg Area Community College
Harrisburg, PA04.2014
High School Diploma -
Kennard-Dale High School
Fawn Grove, PA06.2010
Skills
- System Installation
- Work Order Management
- Preventive Maintenance
- Customer Service
- Technical Analysis
- Technical Troubleshooting
- Service Quality
- Positive Attitude
- Problem-Solving
- Technical Support
Timeline
Field Service Technician
Taylor Northeast
02.2022 - Current
Service Technician
K.T. Graham
08.2021 - 02.2022
Field Manager
Allan Myers
10.2018 - 05.2021
Quality Control Technician
Allan Myers
09.2013 - 10.2018
Auto
Susquehanna CDJR
07.2012 - 09.2013
Automotive Technician
Pep Boys Automotive
01.2011 - 07.2012
Associate of Applied Science - Automotive Technology
Harrisburg Area Community College
High School Diploma -
Kennard-Dale High School
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