Nathan Kittle
Madison,WI
Summary
Accomplished Security Officer and Professional Dog Bather with a proven track record at Ho-Chunk Gaming Madison, enhancing safety and customer service. Expert in incident reporting and empathetic animal handling, significantly improved team performance and safety protocols. Skilled in managing high-stress situations and employing effective security measures, ensuring a secure and welcoming environment for all.
Overview
6
6
years of professional experience
Work History
Security Officer
Ho-Chunk Gaming Madison
Madison
07.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Professional Dog Bather
Petsmart
Madison, WI
06.2018 - 06.2020
- Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Contributed to increased revenue by upselling additional services such as nail trimming or ear cleaning during the dog bathing process.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Conducted regular equipment maintenance checks to ensure safe and efficient operation of bathing stations, leading to fewer disruptions in daily workflow.
Education
High School Diploma -
06.2017
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Data Entry
- Dispatch software
- Stress Tolerance
- Prioritizing calls
- Schedule Management
- Updating logs
- Empathy for Animals
- Gentle Handling
- Patience and Calmness
- Basic Dog Training
Timeline
Security Officer - Ho-Chunk Gaming Madison
07.2020 - Current
Professional Dog Bather - Petsmart
06.2018 - 06.2020
Deforest High School - High School Diploma,