Summary
Overview
Work History
Education
Skills
Timeline

Nathan Kittle

Madison,WI

Summary

Accomplished Security Officer and Professional Dog Bather with a proven track record at Ho-Chunk Gaming Madison, enhancing safety and customer service. Expert in incident reporting and empathetic animal handling, significantly improved team performance and safety protocols. Skilled in managing high-stress situations and employing effective security measures, ensuring a secure and welcoming environment for all.

Overview

6
6
years of professional experience

Work History

Security Officer

Ho-Chunk Gaming Madison
Madison
07.2020 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Professional Dog Bather

Petsmart
Madison, WI
06.2018 - 06.2020
  • Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
  • Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
  • Contributed to increased revenue by upselling additional services such as nail trimming or ear cleaning during the dog bathing process.
  • Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
  • Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
  • Conducted regular equipment maintenance checks to ensure safe and efficient operation of bathing stations, leading to fewer disruptions in daily workflow.

Education

High School Diploma -

Deforest High School, De Forest
06.2017

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Prioritizing calls
  • Schedule Management
  • Updating logs
  • Empathy for Animals
  • Gentle Handling
  • Patience and Calmness
  • Basic Dog Training

Timeline

Security Officer - Ho-Chunk Gaming Madison
07.2020 - Current
Professional Dog Bather - Petsmart
06.2018 - 06.2020
Deforest High School - High School Diploma,
Nathan Kittle