Nathan Kumro
San Ramon,CA
Summary
Dynamic operations and sales professional with extensive experience in the cannabis industry across delivery, dispensary, inventory, sales, and fleet management. Proven track record of leading teams, maintaining regulatory compliance, optimizing workflows, and delivering exceptional customer experiences. Adept at training, mentoring, and building cross-functional systems that drive efficiency, safety, and growth. Recognized for leadership, accountability, and strong problem-solving skills in fast-paced, highly regulated environments.
Overview
7
7
years of professional experience
Work History
Fleet Safety & Assistant (Intermittent)
THREE TREES DELIVERY
- Current
- Supported fleet operations by maintaining vehicle cleanliness, tracking service schedules, and documenting defects.
- Coordinated service appointments, ensured insurance/safety compliance, and assisted with onboarding/decommissioning vehicles.
- Maintained fleet supplies and assisted with mileage logs, assignments, and operational readiness.
- Communicated updates with drivers and management to minimize downtime and ensure safety.
- Provided general operational support across logistics and fleet systems as needed.
- Ongoing Throughout Employment
Dispensary Sales Lead
THREE TREES DELIVERY
05.2024 - Current
- Spearheaded the successful opening and rollout of a new dispensary location, establishing workflows and SOPs for compliance, sales, and customer service.
- Train, coach, and mentor budtenders on product knowledge, compliance, and sales techniques to build a professional and high-performing team.
- Act as a floor lead during inspections, audits, and compliance checks, ensuring full regulatory adherence.
- Handle escalated customer issues with professionalism, discretion, and product expertise.
- Monitor sales floor performance, oversee merchandising, and provide feedback on sales trends and stock needs.
- Played a key role in shaping the dispensary's culture, prioritizing professionalism, teamwork, and customer trust.
Inventory Specialist
THREE TREES DELIVERY
09.2023 - 05.2024
- Oversaw inbound/outbound cannabis inventory, managing receiving, stocking, fulfillment, and disposal in compliance with state regulations.
- Conducted daily/weekly reconciliations across METRC, POS, and physical counts, ensuring audit readiness.
- Trained and supervised stockers on compliance, accuracy, and accountability standards.
- Collaborated with drivers, vendors, and sales teams to streamline product flow and maintain availability.
- Led audit preparation, ensuring compliance and accuracy for both internal and external inspections.
Sales Specialist & Agent Supervisor
CURRY TECH CONSULTING
06.2022 - 09.2023
- Supervised sales agents and daily call operations, ensuring all orders were processed correctly and customer needs met.
- Provided coaching and performance feedback to staff, reinforcing professionalism, compliance, and customer focus.
- Monitored and reported on KPIs such as conversion rates, missed calls, and accuracy.
- Supported escalated customer concerns and coordinated with drivers to ensure seamless service.
- Maintained a balance of leadership, compliance, and hands-on support, covering calls and orders as needed.
Driver
THREE TREES DELIVERY
04.2022 - 01.2023
- Safely delivered cannabis products in strict compliance with California regulations and company policy.
- Provided professional, discreet, and courteous customer service.
- Verified identification and transactions, ensuring legal compliance for every delivery.
- Handled cash and digital transactions with accuracy and accountability.
- Maintained vehicle cleanliness, performed basic upkeep checks, and ensured secure transport of inventory.
- Followed company communication protocols and immediately reported incidents or safety concerns.
Technical Intern
Five Star Networking
08.2018 - 08.2022
- Maintained inventory records and documentation for equipment in database.
- Helped department set up equipment for meetings, events and operations.
- Tested systems to identify root causes to problems and uncover bugs.
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Resolved Internet and wireless and wired network access problems.
Site Manager
Cali Roofing
01.2021 - 02.2022
- Interviewed, hired, and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw all daily office operations and equipment maintenance.
- Coordinated site investigations, documented issues, and escalated to executive teams.
Sales Associate
Go Green Solar Solutions
01.2019 - 03.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Monte Vista High School
Danville, CA06-2018
Skills
- Operations & Compliance Management
- Sales Leadership & Team Supervision
- Inventory Control & Audit Readiness
- Customer Service & Relationship Building
- Fleet Safety & Vehicle Management
- Training & Staff Development
- Cross-Functional Communication
- CA Cannabis Laws
- METRC
- POS Systems
- POS & Compliance Systems
- Software: Microsoft Office, Google Workspace
- Communication: Strong written and verbal skills
- Training: Experienced in creating SOPs, staff training modules, and compliance checklists
- Call reception
- Multi-line phone systems
- Reporting and documentation
- Attention to detail
- Fast learner
- Problem-solving
Timeline
Dispensary Sales Lead
THREE TREES DELIVERY
05.2024 - Current
Inventory Specialist
THREE TREES DELIVERY
09.2023 - 05.2024
Sales Specialist & Agent Supervisor
CURRY TECH CONSULTING
06.2022 - 09.2023
Driver
THREE TREES DELIVERY
04.2022 - 01.2023
Site Manager
Cali Roofing
01.2021 - 02.2022
Sales Associate
Go Green Solar Solutions
01.2019 - 03.2021
Technical Intern
Five Star Networking
08.2018 - 08.2022
Fleet Safety & Assistant (Intermittent)
THREE TREES DELIVERY
- Current
High School Diploma -
Monte Vista High School