Nathan Kyelberg
Lamar,CO
Summary
I am a retired police sergeant of 25 years and i am a colorado native. I had to retire due to being critically injured in the line of duty and I was no longer able to perform the job functions of a police sergeant. During my time as a Police Officer / Sheriffs Sergeant I have thousands of hour of training in everything from minor theft cases to murder cases. I have investigated thousands of criminal cases as well as over 10,000 traffic accident investigation cases, many of which were serious bodily injury cases, homicide cases and other fatal accident cases. I have received an expert witness certification from the Federal Courts [JAG], the Arapahoe County State Courts, and the City of Centennial courts based on my investigation skills and work done in many of these cases. After retiring from police work I have worked in the insurance industry for the sales of insurance related products.
Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Insurance Agent
Self Employed
02.2022 - Current
- Sales of various insurance products.
- Developed customized insurance solutions tailored to client needs and financial goals.
- Educated clients on policy options, benefits, and coverage details to enhance understanding.
- Managed and maintained comprehensive client records using CRM systems for efficient communication.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns proactively.
- Analyzed market trends to identify opportunities for business growth and improve sales strategies.
- Built strong relationships with clients through consistent communication and excellent customer service.
Sheriffs sergeant
Arapahoe County Government
04.2004 - 02.2022
- I patrolled the area of Arapahoe county enforcing all local, state and federal laws. I was a training deputy who trained newly hired deputies. I was also a sergeant that supervised between 30 and 40 deputies. I have numerous certifications in the fields of accident investigation report writing and criminal investigations just to name a few. I have received awards for life-saving efforts and bravery. I have been certified as an expert witness in local, county, state and federal courts.
- Supervised law enforcement operations, ensuring compliance with policies and procedures.
- Developed and implemented training programs for new deputies, enhancing team performance and effectiveness.
- Coordinated emergency response efforts, collaborating with multiple agencies to ensure public safety.
- Conducted performance evaluations, providing constructive feedback to promote professional growth among staff.
- Managed resource allocation during high-stress situations, optimizing operational efficiency and response times.
- Analyzed crime trends and data to inform strategic planning and resource deployment within the department.
- Enforced departmental regulations, maintaining accountability and discipline among personnel under supervision.
- Facilitated community outreach initiatives, fostering positive relationships between law enforcement and local residents.
- Assisted in budget development and financial management for the sheriff''s department, maximizing resources while maintaining fiscal responsibility.
- Implemented evidence-based policing practices, leading to more effective crime reduction strategies within the jurisdiction.
- Supervised daily patrol operations, ensuring optimal coverage and rapid response to incidents.
- Participated in multi-agency task forces targeting specific criminal activities such as drug trafficking or gang violence, leading to successful operations and arrests.
Police Officer
CITY OF LOUISVILLE, CO
02.2002 - 05.2004
- Patrol the city of Louisville enforcing all local, state and federal laws.
- Enforced laws and regulations to maintain public safety and order.
- Conducted investigations to gather evidence and support criminal cases.
- Collaborated with community organizations to enhance outreach and engagement initiatives.
- Trained new officers on operational procedures and departmental policies.
- Led community policing efforts to build trust between law enforcement and residents.
- Implemented training programs focused on conflict resolution and de-escalation techniques.
- Coordinated with local agencies during emergency response situations for effective crisis management.
Police Officer
State of Colorado
02.1999 - 02.2002
- Patrolled the area of the Auraria college campus enforcing all local, state and federal laws
- Analyzed crime trends to develop strategic patrol plans and resource allocation.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
Education
Police academy
Red Rocks Community College
Lakewood, COCriminal justice
Westwood College
Denver, CO05-2014
Skills
- Customer service, Computer literacy, Microsoft excel, Microsoft word, English, Leadership
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Client retention
- Account management
- New client acquisition
Accomplishments
- Achieved Top driving awards by completing skilled law enforcement driving classes with accuracy and efficiency, Demonstrated almost 30 years of law enforcement driving without having a single at fault accident.
- Achieved several life saving and bravery awards by completing my work in real life situations and my bravery during those incidents.
- I have completed almost 30 years of law enforcement expierience with only having 1 internal arrairs {IA} investigation on me and that was found by multiple investigating authorities to be false claims against me.
Certification
Multiple certifications for accident investigation skills.
Multiple certifications for interviewing skills.
Certifications for advanced skills in [LSAT] which is Linguistic Statement Analysis Technique.
Languages
English
Timeline
Insurance Agent
Self Employed
02.2022 - Current
Sheriffs sergeant
Arapahoe County Government
04.2004 - 02.2022
Police Officer
CITY OF LOUISVILLE, CO
02.2002 - 05.2004
Police Officer
State of Colorado
02.1999 - 02.2002
Criminal justice
Westwood College
Police academy
Red Rocks Community College
Top Driving awards
Thousands of hours of training and hundreds of thousands of hours demonstrated in real life emergency driving skills throughout my career without a single at fault accident.