Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nathan Latifi

Tampa,FL

Summary

Highly motivated Customer Service Specialist with experience in fast-paced problem resolution, crushing quotas, and identifying the needs of each and every customer on a personal basis in order to build loyal relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Lead

Chipotle
08.2022 - 03.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Sales Associate

Barnes & Noble
06.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Upsold B&N Rewards Membership to 27% of customers at checkout, contributing to increased store loyalty.

Education

Associate of Arts - Business

St. Petersburg College
Clearwater, FL
12.2023

Skills

  • Staff Coaching
  • Customer Care
  • Microsoft Office
  • Sales Expertise
  • Typing WPM of 80
  • Teamwork

Certification

  • Microsoft Office - 2022
  • Photoshop - 2021

Languages

English
Native or Bilingual
Albanian
Native or Bilingual
Spanish
Limited Working

Timeline

Team Lead

Chipotle
08.2022 - 03.2023

Sales Associate

Barnes & Noble
06.2021 - 01.2022

Associate of Arts - Business

St. Petersburg College

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Nathan Latifi