Cisco
Nathan Lovelace
IT Specialist
Peoria,AZ
Summary
Proven IT Specialist from the US Army National Guard, adept in network administration and fostering strong client relationships. Leveraged technical and interpersonal skills to enhance system efficiency and customer satisfaction. Achieved significant improvements in operational uptime and client retention, demonstrating a blend of technical troubleshooting prowess and exceptional communication abilities. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
1
1
Language
Work History
IT Specialist, 25 Bravo
US Army National Guard
07.2023 - Current
- Configured hardware, devices, and software to set up work stations for coworkers.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Monitored systems in operation and quickly troubleshot errors.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and input commands to troubleshoot areas.
- Trained coworkers on new technologies, increasing competency levels across the organization.
Lead Flexologist/Sales Manager's Assistant
StretchLab
03.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Established and nurtured an environment conductive to continuous learning and professional development.
Healthcare Recruiter
Barton
11.2021 - 03.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Streamlined the recruitment process by implementing efficient sourcing and screening strategies for healthcare professionals.
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
Business Admin/Appointment Scheduler
Cardinal Concrete Coatings
07.2021 - 11.2021
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
Buisness Admin/Appointment Setter
Rhino Shield
05.2020 - 12.2020
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Set appointments with salespeople and potential customers.
Recruiter- College Intern
MRI Recruiter International
01.2020 - 05.2020
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Education
IT Specialist Certification (Honor Grad) - Information Technology
US ARMY Signal School
Fort Eisenhower, GA 05.2001 -
Stretch Therapy Certificate - Flexology
Flexology Training Program
Paradise Valley, AZ 05.2001 -
Advanced TEFL Certification - Teaching English As A Second Language (ESL)
FullCircle
Online 05.2001 -
Bachelor of Arts - Modern Language And Culture
Kennesaw State University
Kennesaw, GA 05.2001 -
Skills
Network Administration
Quote
Unless you try to do something beyond what you have already mastered, you will never grow.
Anonymous
Software
Powerpoint
Microsoft Word
Microsoft Teams
Google Spreadsheets
Excel
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsWork from home optionCompany CultureTimeline
IT Specialist, 25 Bravo
US Army National Guard
07.2023 - Current
Lead Flexologist/Sales Manager's Assistant
StretchLab
03.2022 - Current
Healthcare Recruiter
Barton
11.2021 - 03.2022
Business Admin/Appointment Scheduler
Cardinal Concrete Coatings
07.2021 - 11.2021
Buisness Admin/Appointment Setter
Rhino Shield
05.2020 - 12.2020
Recruiter- College Intern
MRI Recruiter International
01.2020 - 05.2020
IT Specialist Certification (Honor Grad) - Information Technology
US ARMY Signal School
05.2001 -
Stretch Therapy Certificate - Flexology
Flexology Training Program
05.2001 -
Advanced TEFL Certification - Teaching English As A Second Language (ESL)
FullCircle
05.2001 -
Bachelor of Arts - Modern Language And Culture
Kennesaw State University
05.2001 -
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