Olabambo Awosola
San Antonio,United States
Summary
To obtain a position in the field of Information Technology (IT), where I can utilize technical skills and knowledge acquired in Programming, System configuration, Networking, Hardware, System Security, Cloud Networking, Cloud Security & Storage, Virtualization, Windows Server management and Information Technology as a whole to improve business, operational, and technological performance in your company. Capable Information Technology Specialist experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Critical thinking Network Engineer effectively resolves technical issues through troubleshooting. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Specialist (Network)
Defense Health Agency (DHA)
Fort Sam Houston, United States
08.2018 - Current
- Designed, developed and implemented LAN presence to ITC Lab, so as to simulate the new enterprise architecture; Medical Community of Interest (MedCoi), for the purpose of migrating of all network infrastructures within Defense Health Agency (DHA) from Military Health System Intranet (MHSi) to MedCoi, which will as a result enable all the military hospitals in the United States to share resources
- Connected all LAN Lab components to Local Access Gateway Components of the newly designed enterprise architecture; Medical Community of Interest (MedCoi), which as a result led to the final stage of the testing and implementation of the new system
- Designed and Incorporated Zone Architecture and IP Plan knowledge into Military Construction (MILCON) and Infrastructure Engineering Lab environments
- Led the deployment team in deploying all the changes made to the IP Plan and Zone Architecture within all the Military Treatment Facilities (MTFs), and their Geographically Separated Units (GSUs) in all the Military Hospitals and its enclave in the United States
- Led the team that provided and delivered Tier 3 Support to the ITC and DT&E labs within Defense Health Agency (DHA), and also tracked and recorded any support provided within a Remedy Incident
- Provided and delivered Tier 3 Support to the ITC and DT&E labs, and also tracked and recorded any support I provided within a Remedy Incident
- Provided Tier III support for office generated technical solutions to external customers or other J-6 HIT aligned entities
- Utilized my skill sets to provide an exceptional work activities as directed by my Supervisor, by filling in gaps for other architecture, engineering and deployment activities not defined within my roles and responsibilities
- Coordinated and led the team that provided the Solutions Architecture and Technical Requirements Management and Development functions within BPO or Engineering Design Branch (EDB), to complete required engineering deliverables, which may include but are not limited to installation and configuration guides, risk assessment artifacts, AoA, technical requirements, and surveys questionnaires
- Led and supported the team that performed the standardization of all Defense Health Agency (DHA) Local Area Networks (LAN) ensuring the successful deployment, use, and implementation of Defense Health Agency (DHA) centralized tools for monitoring, management, reporting, and support
- Serves as Check_MK Administrator for infrastructure monitoring across Defense Health Agency (DHA) enterprise network
- Monitors all network devices on Check_MK System to help achieve optimal performance levels across the enterprise
- Install, configure, and maintain servers within Defense Health Agency (DHA) ITC LAB following security best practices
- Analyze and resolve problems associated with servers, hardware, and software, and perform backup administration as well within the enterprise
- Troubleshoot networking problems and upgraded server software and hardware including patch management within DHA ITC LAB.
IT Specialist
U.S. Food and Drug Administration
Cincinnati, United States
01.2017 - 08.2018
- Responsible for development of hardware and software systems, to meet the evolving requirement of the business unit within the area supported
- Represents the first-line of day-to-day interface between OITSS and the user community for matters dealing with the necessity in order to improve capabilities, and to develop supporting resources, so as to meet up with new and evolving requirements
- Conducts preliminary analysis of systems to help determine the nature of requirements, and decides whether the available advances in IT technology should be incorporated or not
- Perform studies of equipment requirements and alternative approaches
- Prepares overall project recommendations from an ADP/IRM standpoint, to include estimates of funding and time phasing requirements
- Prepares and ensure assigned information system adhere to applicable FDA/HHS and governmental standards, policies and guidelines regarding system development, implementation and use, security and access procedures
- Organizes and tests for purpose of evaluating systems and insuring that the most effective procedures, systems, methods, and hardware are selected
- Participates in negotiations to obtain effective results and achieve project objectives
- Maintains familiarity with current developments in computer systems methodology, techniques and equipment; particularly those which may be applicable to meet FDA requirements through screening of current IT literature and attendance at professional meetings
- Serves as a focal point of contact with the user community, during the initial planning for the solution of information and retrieval problems
- Conducts in-depth feasibility studies to determine the practicality of computerized and teleprocessing for FDA, analyzes existing methods and procedures, and recommends any necessary changes
- Coordinates the development and implementation of system designed to satisfy the needs of FDA
- Provides technical assistance for problems associated with operational procedures, communications and system software, and hardware utilization by analyzing the problem, identifying the source and detecting the specific failure or incompatibility, and directs the necessary corrective action to resolve the problem.
IT Specialist, Networks
Veterans Affairs Healthcare System of Ohio (Station 539, Cincinnati VAMC)
Cincinnati, United States
09.2013 - 01.2017
- Prepared, maintained, and made use of upholding procedures for troubleshooting work stations within the facility; by identifying symptoms, area of effect, changes, probable cause, escalating the problem if it is beyond my knowledge, taking due and necessary action to fix or resolve the problem, tests the system to verify full functionalities, and finally document the result in the remedy system after the problem has been resolved
- Actively resolved end users help requests with well over 500 incident reports/tickets; via both telephone and work or job orders, providing a lasting solution to their request through the use of diagnostics and help request tracking tools; like CA Service Desk Manager System, as well as giving hands-on helps at the desktop level to the users
- Initiated the idea of performing test fixes, in order to ensure problem has been adequately resolved
- Also Identified and utilized appropriate software and hardware used and supported by the VA OI&T within the facility to resolve problems
- Analyzed and defined network requirements, defined and maintained network architecture and infrastructure
- Configured and optimized network by analyzing network workload, and monitoring network capacity and performance
- Installed and monitored network performance with various tools such as SCCM, Cisco Work and Solar Wind to manage, configure and troubleshoot network issues; Modified network diagrams and drawings with tools such as MS Visio; Managed and planed network growth and coordinate future network projects, incorporating existing performance baseline
- Implemented/installed and configured server operating systems, server based applications and services; installed updates and patches to maintain network security
- Maintained server certificates, account management, operating systems services, and troubleshot issues as required
- Implemented and maintained CISCO switches and network infrastructure within the main facility and Cincinnati area such as CBOCs in a variety of operating system environments, including: application servers, web servers, messaging systems, enterprise tools network infrastructure, and related business systems, to include VoIP (Voice Over Internet Protocol) and other voice, video, and data-related technical activities
- Established connectivity between remote sites
- Created network maps
- Configured and managed switches and routers
- Scrutinized requests for additional network services for compliance with directives and submits recommendations for approval/disapproval to supervisor based on all factors involved
- Monitored installations and maintenance of all LAN, WAN, VLAN, and WLAN networking equipment within the main facility and its CBOCs
- Identified, troubleshoot and provided solutions to network-related problems; which include network connectivity, clearing security violations on ports on a specific switch with port security, as well as enabling and disabling of ports as requested by hardware technicians, upgrading of over 50 (2950 version) switches swapped out with new PoE 3750 switches within the entire facility, and resolved VLAN issues encountered by end-users within the facility
- Installed, configured, and managed both physical and virtual servers within the facility, which includes Windows Server 2003 and Windows Server 2008
- And, also upgraded Windows Server 2003 to 2012
- Managed and administered Active Directory Users and Computers, which includes managing users account and adding users to a distribution or security group as requested
- Managed network services on the servers within the facility; which includes Dynamic Host Configuration Protocol (DHCP) service and DNS service
- Managed storage spaces for all the shared drives residing on both physical and virtual machine storage within the facility
- Restore and backup files, folders, and users home drives using SIMPANA Administrative Console for Region 3 of the Veterans Affairs
- Managed file and share access on all shared drives within the facility; which includes configuring share permissions, configuring offline files, and configuring NTFS permissions
- Managed Print and Document services, which includes print management, printer drivers, printer pooling, print priorities, and printer permission
- Troubleshoot and provided solutions to VISTA IMAGING-related problems within the radiology department; which include installation of VISTA-RAD, Power Scribe and other Medical devices for medical diagnosis
- Deployed new Power Scribe 5.0 within the facility, with the upgrading of Power Scribe 5 to Power Scribe 360
- Resolved issues related to Imaging gateway, Archived Appliance (for storing images within the facility), and VISTA Imaging Server
- Reviewed, updated and maintained BIOMED infrastructure within the facility (which include SICU, MICU, PACU, and CATH LAB), and also include PICIS (which consist of Patience Electronics Medical Record), and Anastasia Record Keeping (ARK).
IT Specialist
Defense Logistics Agency (DLA)
Pearl Harbor, United States
12.2012 - 04.2013
- Performed physical inspection of the inside/outside Network Infrastructure facilities and cable and fiber to verify accuracy of network services within Defense Distribution Pearl Harbor (DDPH)
- Provided direct technical support for the network systems by providing technical direction in the evaluation, testing, selection, maintenance and services contained on the J6N network
- Assigned all IP addresses for the J6N networks, documented all IP address assignments and configurations and updated the Asset Inventory Database
- Installed, tested, and maintained network hardware/software fixes and upgrades
- These hardware components include a variety of wired and wireless equipment e.g
- Laser Radio Terminals (LRTs), workstation components on mobile / wireless workstations, and hand held and vehicle radios
- Assisted in Providing network administration and management for the J6N network architecture, i.e
- Topology, protocols, and remote access technology, configuration management and Local Area Network (LAN), Wide Area Networks (WAN), Campus Area Networks (CAN), Wireless Local Area Networks (WLAN), and Virtual Local Area Networks (VLAN) concepts, methods and practices
- Performed physical inspection of the inside/outside Network Infrastructure facilities and cable and fiber to verify accuracy of network services
- Recommended modification to frames, cable layout, LAN, WAN CAN, WLAN, VLAN equipment and records, as considered appropriate
- This may include, but is not limited to Server Operating System (OS), applying CERT’s patch upgrades, Ethernet switch firmware upgrades, Smart Switch Router OS/firmware upgrades
- Cisco Router firmware upgrades installing/de-installing network terminals, servers, switches and routers
- Identified business requirements; planned, designed, developed, and integrated network systems with existing and/or planned network infrastructure; analyzed network traffic patterns, documented findings and submitted recommended course of action
- Work involves applying analytical processes to the planning, design, and implementation of new and improved information systems to meet business requirements of customer organizations, this typically includes performing needs analyses, consulting with the customers to identify and specify requirements, developing cost estimates for new and modified systems, and planning systems implementation.
Desktop Support Specialist/Customer Service Rep.
Customer Service Center, 30th Signal Battalion
Schofield Barracks, United States
09.2012 - 12.2012
- Installing, upgrading, and migrating of over 200 desktops and laptop’s operating system to Windows 7 from previous versions of Windows
- Setting up, configuring, and pre-staging of over 200 computer names from over 20 Organization Unit (OU) on Schofield barracks in the active directory
- Preparing and configuring of over 200 systems for capture, system image for deployment, and deployment of a system image
- Troubleshooting of desktops and laptops over the telephone, remedy ticket creations on site, and remotely within 30th signal battalion/Network Enterprise Center as well as attending to work order and other job orders regarding desktop and laptops through BMC Remedy application console within Schofield barracks
- Compliant with all Schofield Barracks and U.S
- Army IT regulations and policies.
Desktop Support Specialist
Mission Support Element
Schofield Barracks, United States
09.2012 - 12.2012
- Troubleshooting, repairs of hardware and printers, and maintenance of Computer system and its peripheral including desktops and laptops within the Mission Support Element (MSE)
- Configuring and setting up of new computers to the network, and establishing connectivity between remote sites
- Configuring and managing switches and routers within the Mission Support Element (MSE)
- Application of computer and software tools to perform system/network operations within the Mission Support Element (MSE)
- Configuring and management of encryption mechanism like BitLocker drive encryption on WINDOWS 7 to protect data within the Mission Support Element (MSE).
Education
Associate Degree in Network System Administration -
ITT Technical Institute
01.2016
Master’s Degree in Information Technology -
Grantham University
01.2012
Post Graduate Diploma (PGD) in Computer Science -
Lagos State University
01.2003
Higher National Diploma (HND) in Computer Science -
Federal Polytechnic Ede
01.2002
Skills
- Skilled instructor, group leader, speaker, and motivator Experienced Communications Professional with exceptional interpersonal skills and proven track record of providing effective customer service, desktop management, network administration, and system analysis/administration demonstrated through more than five years in desktop support and systems administration Proficient in mastering sophisticated software and tools while regularly identifying and implementing the latest industry innovations Success at reviewing, analyzing, testing, and maintaining computer and network systems Demonstrated experience preserving system integrity utilizing a variety of proactive backup and recovery strategies Proven abilities in administering security to protect data and access to company network
- User Support and Training
- System Administration/Analysis
- Network System Administration/Security
- Proactive Data Recovery and Management
- Software Configuration, Installation, and Upgrade
- Azure, Cloud data, Cloud Networking, Cloud Security, Cloud Services, Cloud Storage, and Virtualization
- Application support
- Technical reporting
- Technical issue analysis
- Debugging
- Application installations
- Software Implementation
- IT service management
- Troubleshooting and diagnostics
- Enterprise Resource Planning
- Quality Assurance
- Network Administration
- System Upgrades
- Information Security
- Troubleshooting
- Content Management Systems
Certification
- COMPTIA A+
- COMPTIA Security+
- COMPTIA Network+
- Juniper Networks Certified Associate (JUNOS)
- Microsoft Certified: Azure Fundamentals
Training
- Max Technical Training, Active Directory for Support Professionals (Course MA-1021), Mason, Ohio, United States, 09/2014
- Dept. of Veterans Affairs (IT Training Academy RTC), Installing and Configuring Windows Server 2012 (Course M20410), Falling Waters, West Virginia, United States, 01/2015
Timeline
IT Specialist (Network)
Defense Health Agency (DHA)
08.2018 - Current
IT Specialist
U.S. Food and Drug Administration
01.2017 - 08.2018
IT Specialist, Networks
Veterans Affairs Healthcare System of Ohio (Station 539, Cincinnati VAMC)
09.2013 - 01.2017
IT Specialist
Defense Logistics Agency (DLA)
12.2012 - 04.2013
Desktop Support Specialist/Customer Service Rep.
Customer Service Center, 30th Signal Battalion
09.2012 - 12.2012
Desktop Support Specialist
Mission Support Element
09.2012 - 12.2012
Associate Degree in Network System Administration -
ITT Technical Institute
Master’s Degree in Information Technology -
Grantham University
Post Graduate Diploma (PGD) in Computer Science -
Lagos State University
Higher National Diploma (HND) in Computer Science -
Federal Polytechnic Ede
Similar Profiles
Alexis RigheroAlexis Righero
Lead HR Specialist at Civilian Human Resources Agency - Defense Health Agency (DHA)Lead HR Specialist at Civilian Human Resources Agency - Defense Health Agency (DHA)
Yolanda R. Mose'Yolanda R. Mose'
Clinical Training Program Operations Manager at Department of Defense, Defense Health Agency (DHA), J7/Education & Training DirectorateClinical Training Program Operations Manager at Department of Defense, Defense Health Agency (DHA), J7/Education & Training Directorate
Dareic TinsleyDareic Tinsley
Health System Specialist at U.S. Department of Defense – Defense Health Agency (DHA)Health System Specialist at U.S. Department of Defense – Defense Health Agency (DHA)
GREGOIRE GOODRUMGREGOIRE GOODRUM
Cyber Defense Operations Manager | Deputy, Chief Information Officer (CIO) at Defense Health Agency (DHA)Cyber Defense Operations Manager | Deputy, Chief Information Officer (CIO) at Defense Health Agency (DHA)
JOY PRESTONJOY PRESTON
Program Specialist IV at HHSC -Utilization ReviewProgram Specialist IV at HHSC -Utilization Review