Nathan Mata
BJ's Restaurant & Brewhouse
NORTHRIDGE,CA
13
years of professional experience
Results-oriented professional with over 7 years of experience in client relations and training. Known for exceptional communication and multitasking abilities, effectively managing accounts while fostering strong relationships and ensuring policy enforcement.
Work History
Lead Server Trainer
3 Years 10 Months- Trained and mentored new servers on menu knowledge and service standards.
- Developed training materials to enhance onboarding experience for new team members.
- Coordinated ongoing training sessions to ensure consistent adherence to company protocols.
- Evaluated server performance, providing constructive feedback to improve service quality.
Account Representative
6 Years 5 Months- Managed account inquiries and resolved issues, ensuring high levels of customer satisfaction.
- Developed strong client relationships through effective communication and personalized service.
- Analyzed customer feedback to identify trends and implement strategic improvements in service delivery.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Trained and mentored new staff on company policies, systems, and best practices for account management.
- Kept detailed records of customer interactions for optimal traceability.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
Field Training Officer
2 Years- Facilitated hands-on training sessions, ensuring compliance with safety protocols and best practices.
- Developed and implemented training programs for new EMT staff to enhance operational readiness.
- Mentored junior personnel, fostering skill development and confidence in emergency response scenarios.
- Conducted performance evaluations to identify areas for improvement and tailored training approaches accordingly.
- Collaborated with Sales department to ensure accurate documentation of services provided
Education
Bachelor of Arts - Communications
Bachelor of Science - Communications
Skills
Training program development
Legal Documentation
Sales
Upselling strategies
Service recovery
Exceptional communication
Time management
Customer engagement
Accomplishments
- Promoted to Field Training Officer and transitioned into role as an Account Associate at Baystar EMS for excellent customer service and attention to detail.
- Achieved promotion from entry-level employee to Account Representative through effectively helping with training Non-Emergency Medical staff at Furaat Transportation.
Timeline
Lead Server Trainer
BJ's Restaurant & Brewhouse
11.2022 - CurrentRead More
Account Representative
Furaat Transportation
03.2016 - 08.2022Read More
Field Training Officer
Baystar EMS
04.2013 - 04.2015Read More
California State University Fullerton
Bachelor of Arts from Communications
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Palomar College
Bachelor of Science from Communications
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