Nathan Mathew
Natural Resources Library, NC State University Library
Fuquay-Varina,NC
4
years of professional experience
1
Certification
Detail-oriented professional with strong customer service skills and experience managing production schedules to meet deadlines. Proven ability to create order and deliver results efficiently with minimal errors. Technical expertise in Excel, Word, and PowerPoint, along with troubleshooting capabilities for computers and printers within University ILS.
Work History
Library Assistant
8 Months- Managing library inventory, sorting electronics, and handling incoming/outgoing mail
- Assisted patrons in locating specific facts, books, or research materials through physical shelves and online databases
- Operating public computers, updating digital databases, and troubleshooting office machines like printers and copiers
- Organized, sorted, and indexed books and media using Dewey Decimal and Library of Congress classification systems to enhance accessibility
- Clarified library rules, responded to phone inquiries, and collaborated effectively with customers and staff
Server
3 Years 5 Months- Provided excellent customer service, managing concerns or questions, and responding promptly to requests.
- Greeted and accommodated guests, building a positive experience that could build long-term return rates.
- Scooped ice cream, managed inventory, cleaned dishes, opened and closed the store efficiently, trained new employees.
- Demonstrated the ability to interact with customers, coworkers, and managers in a friendly and professional manner.
Production Assistant
4 Months- Coordinated transportation of supplies and ice cream between stores to ensure timely availability.
- Assisted in homemade ice cream production and created new flavors.
- Actively participated in brainstorming sessions with managers regarding potential ideas for upcoming projects and marketing growth opportunities
- Managed inventory organization and planning to maintain optimal stock levels.
Education
High School Diploma
Skills
Issue resolution
Patience: Not rushing consumers
instead I offered a calm presence
a variety options
and a disciplined analysis of each situation to see what future forecast is strongest.
Technical Expertise: Managed printers
worked with a variety of University library online services and checking sources to scan in/out items
understanding Sirsi/Alma ILS
and troubleshooting computers
printers
and scanners.
Customer Service: Building a positive relationship throughout the interaction will ensure they return to or are pleased with me and my institution. Zero complaints over four years shows my ability to adapt to separate requests or issues in a professional way.
Hard-Working: Going above and beyond during unseen hours to better myself and the company. Showing up on time/prepared is the bare minimum for me
and being able to adapt to new situations drives my work ethic and urge to learn more.
Excel Proficiency: Strong knowledge on PivotTables
shortcuts
and functions such as XLOOKUP
COUNTIF
SUMIF
and others.
Product Knowledge: I make sure to study up on the products I sell or distribute in order to answer any questions and ensure a positive
knowledgeable image to customers.
Analytical thinking: Ability to convert raw data into trends and identifying possible future issues/profits.
Accomplishments
- Academic All Conference and starter FVHS basketball
- Key Club Volunteer for three years at FVHS
- Poole College of Management student at NC State
- Academic/Athletic All conference FVHS Golf
Certification
Microsoft Excel, Adobe Photoshop, Adobe Illustrator, American Red Cross AED
Timeline
Library Assistant
Natural Resources Library, NC State University Library
01.2026 - 09.2026Read More
Production Assistant
JT's Creamery
04.2025 - 08.2025Read More
Server
JT's Creamery
03.2023 - 08.2026Read More
Fuquay Varina High School
High School Diploma
Read More