Nathan McCabe

• Cultivated strong client relationships to enhance satisfaction and loyalty.
• Developed tailored solutions to meet diverse client needs effectively.
• Led cross-functional teams in implementing customer-focused initiatives.
• Analyzed client feedback to drive continuous improvement of services offered.
• Mentored junior staff on best practices for client management strategies.
• Streamlined communication processes to improve response times and accuracy.
• Coordinated strategic planning sessions to align client objectives with company goals.
• During COVID when we thought we may go out of business, I helped deliver over $300,000 above expected revenue
• negotiated contracts, negotiated resigning clients with higher rate
• Responsible for weekly payroll and scheduling for over 300 employees, and billing for over 100 clients
• Responsible for over 100 clients. High profile clients included Amazon, Louis Vuitton, 2 Nuclear Power Plants

• Supervised daily security operations, ensuring compliance with safety protocols and procedures.
• Trained and mentored junior security staff, enhancing team performance and response effectiveness.
• Developed and implemented security strategies to mitigate risks and enhance facility safety.
• Conducted regular inspections of premises, identifying vulnerabilities and recommending corrective actions.
• Managed incident reports, coordinating responses to security breaches and emergencies efficiently.
• I was selected as 1 of 10 supervisors out of over 500 applicants for new position at Harvard University

• Developed and maintained strong client relationships to enhance customer satisfaction.
• Analyzed client needs and provided tailored security solutions for diverse industries.
• Led contract negotiations, ensuring favorable terms and compliance with regulations.
• Coordinated training programs for security personnel to improve service delivery standards.
• Director of Campus Safety for the Boston Conservatory
• Worked closely with Boston Conservatory administration, responsible for the safety of all students, faculty and visitors
• My office was next to the President and Vice President of the college.

• Supervised security operations across multiple sites, ensuring compliance with safety protocols and company policies.
• Developed and implemented training programs for new security personnel, enhancing team performance and service quality.
• Analyzed incident reports to identify patterns, providing strategic recommendations for risk mitigation and response improvement.
• Collaborated with local law enforcement agencies to strengthen community relations and enhance operational effectiveness.
• 3rd party employee of Sanofi Pasteur and Genzyme biotech corporations. Responsible to supervise their region which included 12 locations in Cambridge, MA, and Waltham, MA,

• Developed and maintained strong client relationships to drive sales growth.
• Conducted market research to identify new business opportunities and customer needs.
• Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
• Implemented effective sales strategies to maximize revenue across diverse customer segments.
• Highly effective sales rate, customer service and helping run day-to-day operations

• Trained new sales associates on best practices for customer engagement and product knowledge.
• Implemented strategic marketing initiatives that increased property visibility and tenant inquiries.
• Analyzed market trends to adjust sales strategies, maintaining competitive edge within the industry.
• Led team meetings to discuss performance metrics, fostering a culture of continuous improvement and accountability.
• Highly effective sales rate and helped run day-to-day operations

• Cultivated strong client relationships, enhancing customer loyalty and satisfaction.
• Assisted in property tours, effectively showcasing features to prospective tenants.
• Coordinated lease agreements, ensuring compliance with company policies and regulations.
• Streamlined communication between departments, improving operational efficiency and response times.
• Marketing our property to prospective clients

• Constructed custom furniture pieces using advanced carpentry techniques and high-quality materials.
• Collaborated with design team to translate client concepts into detailed woodworking plans.
• Operated power tools and machinery safely, ensuring adherence to industry standards and regulations.
• All aspects of customer service and running day-to-day operations of my family's business

All aspects of sales, customer service and running day-to-day operations of one of Boston's most popular entertainment companies.

President John Bonaparte was Boston's most popular magician, I managed his business, booked his shows and booked many artists as well, for weddings, children's birthday parties, corporate events, etc.