Nathan McConkey
Buford,GA
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. 21 years of experience as a Master Diagnostic Technician and 19 years as a Team Leader/ Quality control expert for Toyota and Lexus. Versed in managing daily direction and team communication. Resourceful professional dedicated to identifying needs and developing and delivering solutions.
Overview
1
1
year of professional experience
Work History
Team Leader/Automotive Master Technician
Hennessy Lexus
Duluth, GA
09.2023 - Current
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Delegated daily tasks to team members to optimize group productivity.
- Identified needs of customers promptly and efficiently.
- Oversaw quality control to identify inconsistencies and malfunctions.
Service Advisor
Mall of Georgia Ford
Buford, GA
05.2023 - 09.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
Education
Associate of Applied Science - Automotive Technology
Gwinnett Technical College
Lawrenceville, GASkills
- Documentation And Reporting
- Team Supervision
- Quality Improvement
- Technical Support
- Employee Evaluation
- Shift Scheduling
- Staff education and training
- Team motivation
Affiliations
- Volunteer Broadstreet concert band for the city of Sugar Hill
Accomplishments
- Winner of the Pro-tech awards from South Eastern Toyota Multiple years
- Nominated to be Quality champion for the region with South Eastern Toyota Multiple years
- Finished in top 10 for the Southeast for Master diagnostic skills competition
References
References available upon request.
Timeline
Team Leader/Automotive Master Technician
Hennessy Lexus
09.2023 - Current
Service Advisor
Mall of Georgia Ford
05.2023 - 09.2023
Associate of Applied Science - Automotive Technology
Gwinnett Technical College
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