Nathan McSwain
Hyde Park,NY
Summary
Experienced Key Holder Supervisor with a track record of overseeing daily operations, managing employees, and ensuring customer satisfaction. Strong leadership skills, adept at problem-solving and decision-making. Proven ability to drive revenue growth and operational efficiency. Capable of implementing strategies to enhance productivity and foster team cohesion.
Overview
2
2
years of professional experience
Work History
Key Holder Supervisor
Smitty's Garage Burgers and Beer
Stillwater, OK
09.2023 - 08.2024
- Monitored store performance and identified areas for improvement.
- Maintained a safe and secure environment within the store.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
- Provided employees with feedback on job performance.
- Analyzed weekly sales reports to identify trends or issues.
- Managed employee attendance records and monitored adherence to policy.
- Responded promptly to customer inquiries regarding product availability.
- Supported the Store Manager in daily operations activities as needed.
Server
Smitty's Garage Burgers and Beer
Stillwater, OK
06.2022 - 08.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Culinary Arts
Culinary Institute of America
Hyde Park, NY05-2026
High School Diploma -
Epic One On One Charter High School
Oklahoma City, OK05-2024
Skills
- Customer Service
- Opening and closing coordination
- Staff Training
- Staff Training and Development
- Employee oversight
- Cash Handling Accuracy
- Team training and development
Accomplishments
- I graduated with a 4.4 gpa
- I was salutatorian
Affiliations
- I played baseball for seven years
- I meet weekly with a group to work on puzzles, social dilemmas, and problem solving strategies.
Timeline
Key Holder Supervisor
Smitty's Garage Burgers and Beer
09.2023 - 08.2024
Server
Smitty's Garage Burgers and Beer
06.2022 - 08.2024
Culinary Arts
Culinary Institute of America
High School Diploma -
Epic One On One Charter High School
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