Nathan Merz
Kearney,NE
Summary
Cybersecurity operations student at University of Nebraska at Kearney with hands-on experience as a help desk intern. Demonstrated commitment to pursuing a career in cybersecurity, particularly in the Defense sector and cyber forensics. Open to exploring various roles within the cybersecurity field. Seeking to establish a professional position prior to graduation in one and a half years.
Overview
1
1
year of professional experience
Work History
Help Desk Technician
Intellicom
Kearney, Nebraska
01.2025 - Current
- Provided technical support for software and hardware issues across various departments.
- Assisted users with troubleshooting network connectivity and performance problems.
- Documented and tracked service requests using ticketing systems for efficient resolution.
- Collaborated with team members to improve help desk response times and procedures.
- Assisted in setting up new workstations and user accounts.
- Documented troubleshooting processes and solutions in the ticketing system.
- Configured security settings or access permissions for groups and individual users.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Education
Bachelor of Science - Cyber Security
University of Nebraska At Kearney
Kearney, NE05-2027
Skills
- Problem resolution
- Effective communication
- Security configuration
- Technical support
- Software installation
- User account management
- Help desk operations
- Software development
- Kanban method
- Database management
- Linux environment
- Two-factor authentication
- Security training
Languages
English
Professional
References
References available upon request.
Timeline
Help Desk Technician
Intellicom
01.2025 - Current
Bachelor of Science - Cyber Security
University of Nebraska At Kearney
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