Emeir Vickers
Canton,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Help Desk Technician
1 Path
04.2023 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Service Center Representative
Sedgwick
07.2022 - 01.2023
- My job required me to provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.
Plasma Processor
ADMA Biologics
12.2020 - 06.2022
- My job required be to handle plasma once it has been siphoned from donators and transfering it into freezers
- Then I would input information of donation on a computer.
Education
Bachelor of Fine Arts - Game Design, Creative Writing in Video Game Development
Kennesaw State Universtity at Marietta
05.2024
Skills
- Call center experience
- Complaint Handling
- Task Delegation
- Workload prioritization
- Customer Relations
- Problem Resolution
- Active Listening
- Microsoft Excel
- Computer Proficiency
- Data Entry
- Technical Support
- Superb Oral, Written, and Interpersonal Communication Skills
- Multi-tasking in Fast Paced Envirnments
Volunteer
- Habitat for Humanity
- Must Ministries
Timeline
Help Desk Technician
1 Path
04.2023 - Current
Service Center Representative
Sedgwick
07.2022 - 01.2023
Plasma Processor
ADMA Biologics
12.2020 - 06.2022
Bachelor of Fine Arts - Game Design, Creative Writing in Video Game Development
Kennesaw State Universtity at Marietta
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