Nathan Miller
Denver,CO
Summary
Experienced Production Manager successful maintaining consistent on-time delivery for customers. Well-organized, proactive and resourceful in dealing with routine and complex production issues. Will smoothly direct employees carrying out operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HICKORY HIGH SCHOOL
06.2015
Production Manager
Servpro
10.2021 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Addressed personnel issues and scheduling conflicts promptly.
- Directed key personnel in correct production techniques to achieve required quality.
- Sourced materials to keep up with production goals and meet customer demands.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Implemented quality improvement changes to minimize failure rates.
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Calculated finances and production costs while managing cash flow.
- Completed and submitted monthly and yearly reports to support executive decision making.
Crew Chief
All Pro Restoration
03.2020 - 10.2021
- Trained all team members on key roles to maintain flexibility.
- Supervised crew in daily inspections, troubleshooting and preventive maintenance on [Type] aircraft.
- Managed team according to company standards and compliance requirements.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
- Set work schedule according to coverage needs and team skills.
- Planned daily activities to accomplish team objectives while adhering to high quality standards.
Field Coordinator Specialist
911 RESTORATION
02.2019 - 10.2020
Crew Chief
SERVPRO
01.2018 - 02.2019
- Instilled overall professionalism in manner and appearance.
- Ensured security and protection of data, information systems and equipment.
- Prepared work packages for field crews to execute project surveys and construction layouts
- Maintained strong communication with customer and crew regarding status of orders within hanger
- Greeted and assisted all customers in prompt, friendly and courteous manner.
- Communicated upward and across business and technology teams.
- Managed and handled incoming calls and visitors with high degree of professionalism
- Reached with hands and arms, below and above shoulder height.
- Maintained contact with customers and outside vendors, including issue resolution
- Managed engineers and crews in wireline field operations.
- Managed assigned territory, including following up on service problem escalations
- Coordinated referrals for employees with occupational injuries.
- Set and achieved goals and budgets with support from manager.
- Performed minor repairs and minimal troubleshooting offsite with minimal supervision
- Provided daily inspection of construction activities.
- Prepared and submitted site status and regulatory compliance reports.
- Prepared daily, weekly and monthly productivity and performance status reports
- Diagnosed and resolved product performance problems.
- Provided accurate and timely reporting of service status and escalations pertaining to services
- Tracked, thoroughly documenting and following up on open repair work orders
- Developed strong customer relationships and delivered customer-centric solutions
- Instilled overall professionalism in manner and appearance.
- Adjusted to changing demands and shifting priorities.
- Provided architectural direction to Enterprise Architects, Business Architects and Solution Architects
- Provided leadership, direction and oversight to billing outsource.
- Prepared work packages for field crews to execute project surveys and construction layouts.
Field Operations Specialist
911 RESTORATION
06.2015 - 01.2018
- Served as role model for problem solving activities and conflict resolution.
- Worked strategically and collaboratively across departments.
- Developed and maintained division's Disaster Recovery Plan.
- Created environment that inspired and encouraged growth and engagement of associates
- Supported services and product sales and marketing efforts.
- Built and developed strong operations leadership team.
- Took pro-active steps to develop teamwork and employee engagement.
- Monitored and followed up on modified workers in field.
- Coached, mentored and communicated job expectations to service department team members
- Provided technical troubleshooting to technicians and customers.
Education
High School Diploma -
05.2015
Skills
- Very knowledgeable when it comes to building estimates in exactimate
- Directing Team Members
- Orientation And Training
- Ability To Lift
- Maintenance
- Standard Operating Procedures
- Basic Math Skills
- Administrative Procedures
- Calm Under Pressure
- Handling Procedures
- Leadership Ability
- Information Confidentiality
- Staff Management
- Master Scheduling
- Train Employees
- Training Skills
- Critical Thinking
- Equipment Operation
- Dedication to Product Quality
- Manage Schedules
- Control Production
- Complex Problem-Solving
Certification
WRT-Water Restoration Technician
Timeline
Production Manager - Servpro
10.2021 - Current
Crew Chief - All Pro Restoration
03.2020 - 10.2021
Field Coordinator Specialist - 911 RESTORATION
02.2019 - 10.2020
Crew Chief - SERVPRO
01.2018 - 02.2019
- HICKORY HIGH SCHOOL
06.2015
Field Operations Specialist - 911 RESTORATION
06.2015 - 01.2018
Hickory High School - High School Diploma,
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