Nathan Morgan
Cartersville,Georgia
Summary
Dynamic Technology Support Specialist with a proven track record at Chattahoochee Tech, excelling in technical problem-solving and customer service. Skilled in audio/visual setup and event coordination, I consistently delivered creative solutions that enhanced user experiences and ensured seamless operations across multiple campuses. Passionate about teaching and empowering others through technology.
Overview
9
9
years of professional experience
Work History
Technology Support Specialist
Chattahoochee Tech
Acworth, GA
09.2019 - Current
- Handling multiple technical problems effectively.
- Setting up events, which includes lights, music, and various other tasks
- Assisting in any A/V needs on any of the campuses, which includes installs or event set ups
- Served as first point of contact for incoming technical service calls and emails
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues
- Maintained inventory records for all technology-related equipment
- Installed and configured operating systems, software programs, printers, scanners, and other peripheral devices.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Carpet Care Technician
Creative Multicare
Stockbridge, GA
04.2019 - 09.2019
- Self managing my jobs
- Interacting with residents and office staff
- A full range of carpet restoration methods
Part Time A/V Event Support
Chattahoochee Tech
Acworth, GA
09.2016 - 03.2019
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained my own schedule and kept events organized and handled across multiple campuses
- Provided any A/V support needed for various different events including talent shows, ceremonies, seminars, and various other school related activities
- Covered nights and weekend
- Assisted with normal technician responsibilities whenever there was down time with events
Usher/Cashier
NCG Cinemas
Acworth, GA
10.2015 - 09.2016
- Maintaining cleanliness of the theater
- Serving Customers
- Rotating stocks
- Cashiering
Education
High School Diploma - Digital Tech., Business and Tech., Engineering, art classes
North Paulding High School
GeorgiaSkills
- Technical support
- Design
- Mental Creativity
- Problem Solving
- Teaching
- Audio/Visual setup
- Customer service
- Event coordination
- Hardware maintenance
Outside Interests
- Family well-being, this includes family outings, maintaining good relationships, helping where help is needed.
- Drawing, one of my favorite hobbies which has helped flourish computer science interests.
- Working on computers, playing with new software and upgrading my own machine.
- Playing PC games to test the functionality of my machine.
- Model Kit building and painting.
- Guitar playing and building every so often.
- Diorama building, really anything creative or art related.
- Costuming and costuming charity work.
- 3D printing and modeling.
- Light electrical wiring for small harnesses.
Timeline
Technology Support Specialist
Chattahoochee Tech
09.2019 - Current
Carpet Care Technician
Creative Multicare
04.2019 - 09.2019
Part Time A/V Event Support
Chattahoochee Tech
09.2016 - 03.2019
Usher/Cashier
NCG Cinemas
10.2015 - 09.2016
High School Diploma - Digital Tech., Business and Tech., Engineering, art classes
North Paulding High School
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