Nathan Murphy
Hudson,MA
Summary
Driven professional with background in banking. Possess strong knowledge of financial products and services, regulatory requirements, and customer service principles. Confident in decision-making abilities, risk management skills and ability to build relationships with clients. Previous work made significant impact on customer satisfaction levels and operational efficiency at previous institutions.
Overview
8
8
years of professional experience
Work History
Banker
Middlesex Savings Bank
10.2023 - Current
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Guest Experience Associate
Walt Disney World Resort
01.2022 - 01.2023
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Handled guest complaints and offered complimentary services for hardship cases.
Dairy Clerk
Stop & Shop
03.2019 - 10.2023
- Pulled out of date products from shelves and cases, disposing of items in proper bins.
- Assisted with unloading merchandise and unpacking cartons.
- Addressed customer questions and explained key information about newly stocked dairy offerings.
- Tracked inventory, handled store merchandise and removed out of code products.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Associate
Party City
04.2018 - 08.2018
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assisted packaging up merchandise and sending them to other stores when the location closed
Retail Sales Associate
Bj's Wholesale Club
03.2017 - 03.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Associate of Arts - General Studies
Quinsigamond Community College
Worcester, MA12.2021
High School Diploma -
Hudson High School
Hudson, MA06.2019
Skills
- Training and mentoring
- Customer interaction
- Inventory recordkeeping
- Sanitation Standards
- Problem Resolution
- Inventory control
- Banking relationship management
- Cash oversight
- Legal standards
- Employee motivation
- Goal planning
- Know your customer
Timeline
Banker
Middlesex Savings Bank
10.2023 - Current
Guest Experience Associate
Walt Disney World Resort
01.2022 - 01.2023
Dairy Clerk
Stop & Shop
03.2019 - 10.2023
Sales Associate
Party City
04.2018 - 08.2018
Retail Sales Associate
Bj's Wholesale Club
03.2017 - 03.2018
Associate of Arts - General Studies
Quinsigamond Community College
High School Diploma -
Hudson High School