Nathan Murphy
Hudson,MA
Summary
Professional in financial sector, bringing valuable experience in client relationship management and financial analysis. Recognized for collaborative approach and reliability in dynamic environments. Known for leveraging analytical skills and attention to detail to drive results and support team objectives.
Overview
9
9
years of professional experience
Work History
Banker
Middlesex Savings Bank
Concord, MA
10.2023 - Current
- Managed customer accounts, ensuring accurate transactions and compliance with banking regulations.
- Developed tailored financial solutions to meet client needs, enhancing customer satisfaction and loyalty.
- Streamlined loan processing procedures, improving efficiency and reducing turnaround times for approvals.
- Guided team in implementing new banking software, increasing operational effectiveness across departments.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Soccer Coach
Concord Carlisle Youth Soccer
Concord, MA
09.2023 - Current
- Developed and implemented training programs for youth athletes to enhance skills and teamwork.
- Coordinated practice schedules and game logistics to optimize player development and participation.
- Mentored assistant coaches in effective teaching methods and athlete engagement strategies.
- Evaluated player performance and provided constructive feedback to foster improvement and confidence.
- Fostered a positive team culture through effective communication, support, and conflict resolution techniques.
Guest Experience Associate
Walt Disney World Resort
Lake Buena Vista, FL
01.2022 - 01.2023
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Handled guest complaints and offered complimentary services for hardship cases.
Dairy Clerk
Stop & Shop
Hudson, MA
03.2019 - 10.2023
- Pulled out of date products from shelves and cases, disposing of items in proper bins.
- Maintained cleanliness and organization of dairy department displays.
- Addressed customer questions and explained key information about newly stocked dairy offerings.
- Tracked inventory, handled store merchandise and removed out of code products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Retail Sales Associate
Bj's Wholesale Club
Hudson, MA
03.2017 - 03.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
Sales Associate
Party City
Hudson, MA
04.2018 - 08.2018
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Assisted packaging up merchandise and sending them to other stores when the location closed
Education
Associate of Arts - General Studies
Quinsigamond Community College
Worcester, MA12.2021
High School Diploma -
Hudson High School
Hudson, MA06.2019
Skills
- Employee training
- Client engagement
- Strategic goal setting
- Health and safety compliance
- Issue resolution
- Inventory management
- Customer service expertise
- Effective relationship management
Timeline
Banker
Middlesex Savings Bank
10.2023 - Current
Soccer Coach
Concord Carlisle Youth Soccer
09.2023 - Current
Guest Experience Associate
Walt Disney World Resort
01.2022 - 01.2023
Dairy Clerk
Stop & Shop
03.2019 - 10.2023
Sales Associate
Party City
04.2018 - 08.2018
Retail Sales Associate
Bj's Wholesale Club
03.2017 - 03.2018
High School Diploma -
Hudson High School
Associate of Arts - General Studies
Quinsigamond Community College