Nathan Nies

Petaluma,CA

Summary

Dynamic coffee industry professional with a proven track record at Thanksgiving Coffee, excelling in account relationship management and product demonstration. Customer service skills honed with over 14 years as a barista. Recognized for enhancing customer satisfaction through exceptional service and in-depth product knowledge, while fostering community engagement. Adaptable and dedicated, committed to delivering quality and promoting brand excellence.

Overview

years of professional experience

Work History

Coffee Account Rep: Sales and Delivery

Thanksgiving Coffee

Fort Bragg, CA

08.2013 - Current

Oversaw over 30 accounts related to ordering, stock management, and sales spanning cafes to corporate grocery stores
Diagnostics and upkeep of multiple account's equipment and display installations
Company representative for product at regional trade shows to retail demonstrations
Training of account staff on comprehensive coffee preparation techniques from brewing to barista latte art
Contacted customers to assess satisfaction and current needs.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Owner/Operator Coffee Cart

Bus Stop Coffee

Petaluma, CA

01.2004 - 02.2014

Managed day-to-day business operations.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by staff of 4 employees.
Increased customer satisfaction by providing exceptional service.
Crafted exceptional coffee while fostering a community that still convenes daily for coffee and shared experiences

Skills

Account relationship management
Product delivery, presentation and product rotation management
In store customer engagement
Customer service
Sales promotion

Brand representation
Adaptability and flexibility
Product knowledge
Product demonstration