Annabel Guzman
Burr Ridge,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
22
22
years of professional experience
Work History
Immunology Derm Executive Specialty Sales Rep
Abbvie
05.2014 - Current
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Neuroscience Senior Specialty Sales Rep
Abbott And Abbvie
02.2007 - 05.2014
- Used consultative sales approach to understand and meet customer needs.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Primary Care Pharmaceutical Sales Rep
Abbott
08.2003 - 02.2007
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
Pharmaceutical Field Sales Intern
Abbott
06.2002 - 08.2002
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
BBA - Business Administration And Marketing
University of Houston
Houston, TX06.2003
Skills
- Sales Strategy Development
- Account Relationship Management
- Time management
- Relationship building
- Territory management
- Conflict resolution
- Problem solving
- Sales presentations
- Persuasive speaking
Accomplishments
Vision & Values Winner 2022
Summit All Star Winner 2021
Summit All Star Winner 2017
District Sales Trainer 2018-2021
VIP Trainer 2021
Team Pathfinder Marketing 2019
Timeline
Immunology Derm Executive Specialty Sales Rep
Abbvie
05.2014 - Current
Neuroscience Senior Specialty Sales Rep
Abbott And Abbvie
02.2007 - 05.2014
Primary Care Pharmaceutical Sales Rep
Abbott
08.2003 - 02.2007
Pharmaceutical Field Sales Intern
Abbott
06.2002 - 08.2002
BBA - Business Administration And Marketing
University of Houston