
Focused professional successful at devising innovative solutions to diverse business concerns and goals. Organized, Strategic, forward-thinking and dependable leader with self-motivated and tactical mindset ready to help the team achieve company goals.
● Mentored new hires, resulting in stronger staff development and increased productivity.
● Monitored participant workflow and behaviors throughout the training process.
● Scheduled and taught in class and online courses to increase learning opportunities.
● Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
● Tracked attendance and progress against goals for each participant.
● Gathered and organized supplementary material to support structured lessons.
● Identified and solved internal problems related to employee turnover by revamping training approaches.
● Eliminated process gaps by implementing new methods of standardized training
● Trained new team members by relaying information on company procedures and safety requirements.
● Worked different stations to provide optimal coverage and meet production goals.
● Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
● Established open and professional relationships with team members to achieve quick resolutions for various issues.
● Mentored newly hired employees on operating equipment and safety and developed training manuals to use for reference.
● Took on additional job duties during unexpected backlog, resulting in meeting project target date.
● Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
● Operated material moving equipment to move heavy loads and maintain production levels. ● Managed schedules accepted time off requests and found coverage for short shifts.
● Scheduled employees for each shift, considering customer traffic and employee strengths.
● Negotiated price and service with customers and vendors to decrease expenses and increase profit.
● Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Trained new employees on proper protocols and customer service standards. Assisted in recruiting, hiring, and training of team members.
● Trained and guided team members to maintain high productivity and performance metrics.
● Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
● Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
● Managed purchasing, sales, marketing, and customer account operations efficiently.
● Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
● Recruited, hired and trained initial personnel, working to establish key