Nathan Pierce
Urbandale,IA
Overview
15
15
years of professional experience
Work History
Fraud and Claims Operations Representative
Wells Fargo
West Des Moines, IA
10.2023 - Current
- Assisted customers with addressing fraud, scams and potential scams with educating customers on what they can do to help with their banking security.
- Assisted customers with creating fraud claims, while protecting clients financial security.
- Documented operational procedures and updates to maintain compliance with industry standards and protocols.
- Communicated with multiple customer facing departments to drive customer satisfaction.
Escalations Specialist
Wells Fargo Center
West Des Moines, IA
01.2023 - 10.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Facilitated inter-departmental communication to effectively provide customer support.
Data Entry Clerk
Principal Financial Services
Des Moines, IA
10.2022 - 12.2022
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Compiled data and reviewed information for accuracy prior to input.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Entered data into [Type] system according to formatting standards.
FullFillment Specialist
Equifax
Clive, IA
10.2018 - 06.2022
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from The Mortgage Process, protecting company reputation and loyal client base.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Human Resources Specialist
U.S. Army
10.2012 - 10.2016
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on a Daily basis.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Supervised more than $150,000 in high-value equipment, maintaining zero loss record over 4 years.
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
- Led and developed performance management tools and processes to integrate with organization's values and core competencies.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Customer Relations Representative
Home Depot
02.2011 - 09.2012
- Compiled customer feedback and recommended service delivery improvements to management.
- Provided primary customer support to internal and external customers in fast-paced environment.
Skills
- Customer service
- Cash management
- Scheduling
- Recordkeeping
- Team building
- Data Analysis
- Data entry
- Time management
- MS Office
- Multitasking
- Task prioritization
- Regulatory compliance
Timeline
Fraud and Claims Operations Representative
Wells Fargo
10.2023 - Current
Escalations Specialist
Wells Fargo Center
01.2023 - 10.2023
Data Entry Clerk
Principal Financial Services
10.2022 - 12.2022
FullFillment Specialist
Equifax
10.2018 - 06.2022
Human Resources Specialist
U.S. Army
10.2012 - 10.2016
Customer Relations Representative
Home Depot
02.2011 - 09.2012