Nathan Ponce
River Grove,USA
Summary
Customer-centered individual successful at working with different personalities and thrives on delivering the absolute best service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising of more than 3 years.
Overview
5
5
years of professional experience
Work History
Circulation Staff
Triton Library
08.2021 - 05.2024
- Company Overview: Triton College
- Provided great customer'service to any patron regardless of the problem
- Showed library patrons where specific book collections were
- Answered questions from patrons and staff
- Designed event pamphlets for library patrons
- Referred customer's to appropriate school departments and personnel
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and tech materials daily
- Assisted with sorting and routing of mail items for library employees
- Replaced returned items in alphabetical order to library shelves
- Maintained office equipment in proper operating condition
- Called patrons about missing books and late returns
- Organized shelves when patrons returned books
- Triton College
Shipping and Receiving Clerk
Omeda
12.2022 - 05.2023
- Company Overview: 4 Overlook Point
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Pick up/deliver mail from USPS and other sources as requested by management
- Operated equipment such as carts and flatbeds to move incoming shipments to the office area
- Meter outbound mail and ship all Fedex and UPS
- 4 Overlook Point
Order Entry Services Processing Specialist
Omeda
11.2022 - 05.2023
- Company Overview: 4 Overlook Point
- Completed accurate order entry and data verification
- Inspected incoming paid/non-paid mail to verify accuracy and prevent errors
- Balance orders and checks
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Research orders within the database
- 4 Overlook Point
Phone Worker
Lou Malnati's
07.2019 - 12.2020
- Greeted customer's in a hospitable manner when an individual walked into the store
- Collaborated with others to discuss new work strategies
- Delivered pizza occasionally to customer's locations on time
- Juggled multiple responsibilities and tasks to ensure high quality and high efficiently
- Demonstrated leadership by making improvements to work processes and helping to train others
- Assisted with purchases, locating items and signing up for rewards programs
- Completed daily sanitization tasks to keep areas clean and neat for maximum efficiency
Education
Associate of Arts - Business Management
Triton College
River Grove, IL03.2022
Skills
- Customer centered
- Product and service understanding
- Relationship building
- Critical thinking
- Able to multitask
- Hygienic / Sanitary
Personal Information
- Date of Birth: 08/03/02
- Nationality: Mexican American
Timeline
Shipping and Receiving Clerk
Omeda
12.2022 - 05.2023
Order Entry Services Processing Specialist
Omeda
11.2022 - 05.2023
Circulation Staff
Triton Library
08.2021 - 05.2024
Phone Worker
Lou Malnati's
07.2019 - 12.2020
Associate of Arts - Business Management
Triton College
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